Personable and dedicated Customer Service Representative with extensive experience in Hotel industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about hard working standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Effective team supervisor with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
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Cosmetology Level 1
Cosmetology Level 2
Competency Description
Perform interactive workplace communication
Maintain a safe,clean and efficient workplace environment.
Plan and organism work.
Prepare client for salon service.
Carry out data entry and retrieval procedures.
Perform temporary hair color services.
Perform roller placement and basic hair styling.
Perform shampoo and conditioning service.
Carry out measurements calculations and estimation.
Apply nail enhancement.
Remove chemicals from hair.
Perform permanent wave and chemical straightening services.
Perform stock control services.
Consult with clients and diagnose hair and scalp conditions.
Treat hair and scalp.
Perform hair shaping.
Design and apply hair extensions.
Maintaining wigs and hair pieces
Schedule and check-out clients.
Receive and direct clients.
Make wigs.
Perform hair braiding services.
Conduct financial Transactions.
Sell products and services
Demonstrate retail beauty care products.
Design and apply make up.
Provide permanent hair color services.
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