Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Objective

Motivated and determined student offering a positive attitude and good communication skills looking to obtain the position of customer advocate specialist where my educational background will be put to best use to benefit company goals. Reliable worker with background in operating cash registers, stocking merchandise and keeping areas organized. Highly motivated, proactive and punctual with a team-oriented mentality.

Skills
  • I am a fast learner
  • I am good at problem solving
  • I am a good listener & I follow directions as needed
  • I am patient with customers
  • I work well with others
  • I am a hard worker
  • I can multitask
  • I work well under pressure
Education and Training
Expected in 05/2021
High School Diploma:
East Hollywood High School - West Valley City, UT
GPA:
Experience
06/2020 to Current
Food Preparation Artist Frito-Lay North America Goodland, KS,
  • I prepare all the sandwiches there
  • I clean and restock the make line area
  • I take orders/ requests
  • I slice all of our bulk meats using the slicer.
  • I clean the dishes
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Re-stocked, organized and arranged service and food stations.
  • Employed knowledge of cutlery and culinary tools to prepare quality meals.
09/2019 to 06/2020
Customer Service Specialist Frito-Lay North America Gothenburg, NE,
  • Took orders off of the phone
  • Slapped and docked dough
  • Sauced and topped pizzas
  • Cutting and boxing the pizzas
  • Baked deserts and wings
  • Re stocked our products and perishables
  • Folded boxes
  • Clean the lobby,bathroom and counters
  • Clean the dishes
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
04/2019 to 08/2019
Customer Service Specialist Wendy's City, STATE,
  • Took drive thru orders
  • Took front counter orders
  • Deep fried chicken nuggets and fries
  • Made ice cream shakes called frostys
  • Prepared burgers and sandwiches
  • Re-stocked our products
  • Clean the bathrooms and lobby
  • Swept, mopped and scrubbed the floors
  • Clean up trash in the parking lot
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Up-sold products and motivated customers to upgrade meals.
10/2018 to 12/2018
Crew Member, Customer Service Arctic Circle City, STATE,
  • Took drive thru orders
  • Took front counter orders
  • Bag food/prepare food
  • Made ice creams and shakes
  • Cleaning the lobby
  • Greet the guest
  • Clean the bathrooms
  • Clean the dishes
  • Took out trash
  • Drove team success by completing assigned task quickly and accurately.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
Accomplishments
  • Gained multiple positive reviews illustrated through online customer surveys.
  • Suggested efficiency initiatives resulting in increased efficiency.
  • Improved overall efficiency in both order transactions and preparation.
  • Promoted from Sandwich Artist to Shift Lead after 6 months of employment.
  • Commended by team members for commitment to excellent customer service.
  • Completed over 200 orders each shift with a high level of quality and satisfaction.
Additional Information

I may be young, but I am a strong, motivated woman with goals to grow and expand. I have plans after high school to go to the University and become a nurse. I find that this position will help me achieve those goals and serve patients.

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Resume Overview

School Attended

  • East Hollywood High School

Job Titles Held:

  • Food Preparation Artist
  • Customer Service Specialist
  • Customer Service Specialist
  • Crew Member, Customer Service

Degrees

  • High School Diploma

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