Motivated and determined student offering a positive attitude and good communication skills looking to obtain the position of customer advocate specialist where my educational background will be put to best use to benefit company goals. Reliable worker with background in operating cash registers, stocking merchandise and keeping areas organized. Highly motivated, proactive and punctual with a team-oriented mentality.
Skills
I am a fast learner
I am good at problem solving
I am a good listener & I follow directions as needed
I am patient with customers
I work well with others
I am a hard worker
I can multitask
I work well under pressure
Education and Training
Expected in 05/2021
High School Diploma: East Hollywood High School - West Valley City, UT GPA:
Experience
06/2020 to Current
Food Preparation ArtistFrito-Lay North America – Goodland, KS,
I prepare all the sandwiches there
I clean and restock the make line area
I take orders/ requests
I slice all of our bulk meats using the slicer.
I clean the dishes
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Re-stocked, organized and arranged service and food stations.
Employed knowledge of cutlery and culinary tools to prepare quality meals.
09/2019 to 06/2020
Customer Service SpecialistFrito-Lay North America – Gothenburg, NE,
Took orders off of the phone
Slapped and docked dough
Sauced and topped pizzas
Cutting and boxing the pizzas
Baked deserts and wings
Re stocked our products and perishables
Folded boxes
Clean the lobby,bathroom and counters
Clean the dishes
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Reviewed account and service histories to identify trends and issues.
Recommended improvements to products and services to mitigate complaints.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
Documented and scoped actions taken to resolve issues after service calls.
Kept activities moving smoothly by coordinating schedules and personnel.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.
Accomplishments
Gained multiple positive reviews illustrated through online customer surveys.
Suggested efficiency initiatives resulting in increased efficiency.
Improved overall efficiency in both order transactions and preparation.
Promoted from Sandwich Artist to Shift Lead after 6 months of employment.
Commended by team members for commitment to excellent customer service.
Completed over 200 orders each shift with a high level of quality and satisfaction.
Additional Information
I may be young, but I am a strong, motivated woman with goals to grow and expand. I have plans after high school to go to the University and become a nurse. I find that this position will help me achieve those goals and serve patients.
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