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food beverage supervisor concierge supervisor resume example with 17 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated and focused Hospitality Management Specialist with 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in project management, staff training and development, customer service and process improvements. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Successful at applying hands-on leadership skills and an encouraging management style to drive up both employee and customer satisfaction scores. Focused on increasing team skills and effectiveness, maintaining customer loyalty and deepening relationships with clients to earn repeat business.

Skills
  • Management
  • Leadership & Team Building
  • Time Management
  • Strong work ethic
  • Adaptable
  • Strong verbal & written communicator
  • Relationship Building
  • Critical Thinking
  • Emotional Intelligence
  • Task Delegation
  • Performance Improvement
  • Problem-Solving
  • Committed to growth
  • Self organizing & reliable
  • Coaching and Mentoring
  • Anticipating Problems
Experience
Food & Beverage Supervisor/Concierge Supervisor, 02/2021 - Current
Hyatt Burlington, MA,
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized JAM & JONAS to create member reservations, create events & run reports specific to Club activities past and present.
  • Produced thorough, accurate and timely reports of event activities.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services and SOP's.
  • Maintained digital signage via Harmony-Mood Media.
  • Greeted & memorized members and provided personalized support to meet their unique needs.
  • Guided prospective member tours, conducted orientation and welcomed new members.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded member satisfaction by finding creative solutions to problems through active listening and effective communication.
  • Helped train and develop new talent.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships to develop a successful team that thrives.
  • Received and reviewed department supply requisitions and placed appropriate orders based on business needs and available budget.
Catering & Events Manager, 12/2016 - 03/2021
BallenIsles Country Club City, STATE,
  • Responsible for day-to-day operations in the Catering & Events department.
  • Maintained high-volume workload within a fast-paced environment and consistently met performance benchmarks.
  • Sold, planned, and serviced events for Members and outside groups, Associations, Committees, and Board of Directors.
  • Proficiently created events from conception addressing specific theme/decor requirements, menu themes, table decor, entertainment needs whilst managing the designated budget and any restraints that may be in place.
  • Prepared, implemented & compiled data for various reports such as Pace Reports, annual budget forecasting for Club Events and Private Catering, 2 week forecast and other reports as needed.
  • Maintained event files including statuses of event contracts, deposits, vendor orders, Banquet Event Orders (BEOs), final billing, invoicing and follow up communication to ensure client/member satisfaction.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Conducted vendor and client walkthrough to assess space and entertainment requirements to ensure spacing and set-up needs could be facilitated.
  • Applied persuasive communication skills and expertise in company offering to redirect and overcome objections.
  • Sought out and evaluated vendors, negotiated prices and completed contracts.
  • Sourced unique items and built relationships with vendors to reliably deliver high-quality goods.
  • Participated in weekly staff meetings to report on all events.
  • Conducted event pre-production staff meetings with subordinates to ensure accurate delivery of event requirements for the day of.
  • Liaised with chefs to prepare custom menus, special meals and featured beverages.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Ensured proper management of all events as well as managing department staff not limited to other Management, Coordinators, Set-Up, Culinary, Event Supervisors & servers.
  • Drafted and edited content to promote Club Events in the Club Calendar, Month at a Glance, Legend, flyers, and e-blasts/website.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Participated in the development of Catering & Banquet Menus, rental fees & vendor contracts.
  • Assisted in training, planning, assigning and directing work, addressing complaints & resolving problems.
  • Supported Culinary in managing food preparation to achieve precise plating and presentation.
  • Interacted with guests and members to obtain feedback on product quality, service levels and overall event enjoyment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Food & Beverage Supervisor, 03/2015 - 11/2016
BallenIsles Country Club City, STATE,
  • Supervision of 30+ employees during a shift to ensure club standards are being met and surpassed.
  • Trained individuals on areas of development.
  • Proactively addressed and solved problems, communicated key issues to upper management and relevant departments as well as following up to ensure a resolution was completed.
  • Mentored international students and staff on how to streamline productivity, maximise customer satisfaction through efficiency and knowledge of daily offerings.
  • Maintained dining room flow; seating guests in a structured manner
  • Preempting member needs beforehand to ensure their satisfaction the moment they arrive at the club.
  • Gained lasting member relationships due to a professional attitude and ability to adapt to individuals and situations.
  • Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
Event Manager/Event Assistant Manager, 01/2003 - 10/2012
Super Event City, STATE,
  • Specialized in contract catering for weddings & corporate banquets.
Education and Training
Bachelor of Arts: Hospitality Management, Expected in 06/2012
-
Bournemouth University - Bournemouth, England,
GPA:
Status -
  • Academic Achievement Scholarship
  • Consultancy project for renowned chef Raymond Blanc to create a spa concept for his Boutique Oxford Hotel ‘Le Manoir’
: BTEC Travel & Tourism, Expected in 05/2012
-
Sussex Downs College - Eastbourne, England,
GPA:
Status -
  • Triple Distinction (AAA) BTEC Travel & Tourism
: Travel & Tourism, Expected in 05/2006
-
Heathfield Community College - Heathfield, England,
GPA:
Status -
  • AS Travel & Tourism

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Resume Overview

School Attended

  • Bournemouth University
  • Sussex Downs College
  • Heathfield Community College

Job Titles Held:

  • Food & Beverage Supervisor/Concierge Supervisor
  • Catering & Events Manager
  • Food & Beverage Supervisor
  • Event Manager/Event Assistant Manager

Degrees

  • Bachelor of Arts

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