LiveCareer-Resume

food and beverage supervisor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

History of working hard to learn new processes, optimize procedures and increase customer satisfaction. Knowledgeable about Theme Park operations, best practices and regulatory requirements. Eager to put skills, enthusiasm and understanding of the field to work in a growth-oriented position.

Skills
  • Inventory management
  • Staff supervision
  • Inventory controls
  • Relationship-Building
Education
Georgia Military College - Milledgeville Milledgeville, GA Expected in 05/2016 Associate Of Business Administration : Business Management - GPA :
Lowndes High School Valdosta, GA Expected in High School Diploma : General Studies - GPA :
Work History
Four Seasons Hotels Inc - Food and Beverage Supervisor
Saint Louis, MO, 01/2018 - Current

Controlled food costs and managed inventory.

  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Prepared and managed work schedules, vacation and sick time accurately on weekly basis.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees for Team Member position.
Optivest Properties - Manager
Wimberley, TX, 10/2017 - 02/2020
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recorded inventory sales into organization's weekly income report.
  • Conducted monthly inventories of raw materials and components on work floor.
Whole Foods Market - Bakery Associate/Deli Associate
Dublin, CA, 04/2015 - 10/2017
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Created appealing food arrangements for party trays and specialized orders.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Walmart - Bakery Associate
City, STATE, 10/2008 - 04/2014
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Wrapped, boxed and weighed bakery department products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Assisted customers by answering questions and fulfilling requests.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Georgia Military College - Milledgeville
  • Lowndes High School

Job Titles Held:

  • Food and Beverage Supervisor
  • Manager
  • Bakery Associate/Deli Associate
  • Bakery Associate

Degrees

  • Associate Of Business Administration
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: