I am a motivated and hardworking employee, seeking a challenging new role in a fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality assistance. Proficient in keeping customers satisfied, floors clean and supplies stocked. Good relationship-building and time management abilities.
Skills
Staff leadership
Inventory
Phone orders
Wine knowledge
Guest service
Team building
Administrative support
Menu development
Staff supervision
Portion control
Food plating and presentation
High-volume dining
Collaboration
Work History
Food and Beverage Supervisor, 10/2018 to 02/2021 Hei Hotels & Resorts – Alpharetta, GA,
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Controlled portion sizes and garnishing for optimal cost controls.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Oversaw inventory in the buffet, reporting replacement needs to kitchen management.
Prepared and led foodservice training programs to teach staff cocktailing, bar service, and member customer service.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
Provided exceptional service that reflected restaurant standards and core values.
Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Created food displays according to established standards, replacing dated products with fresh.
Set tables for upcoming meal according to Food Service Guidelines Manual.
Maintained dining and food service areas in clean, safe and sanitary manner.
Assembled and served meals according to specific guest requirements.
Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Planned operations to effectively cover all needs while controlling costs and maximizing service.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Worked with qualified chef to diversify menu with new offerings.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Set and oversaw weekly and special event menu plans.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Server, 02/2018 to 10/2018 Bass Pro Shops – Foxborough, MA,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Prepared beverages and filled food orders for customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Greeted and maintained relationships with regular customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Server, 06/2018 to 08/2018 Bass Pro Shops – Memphis, TN,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Team Member, 04/2016 to 06/2018 Wesco Aircraft Hardware Corp – Austin, TX,
Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Trained new employees on customer service and front of the house based positions to support team efficiency.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Corrected issues in timely manner to maintain productivity goals.
Education
Bachelor of Science: Special Education, Expected in Sam Houston State University - Huntsville, TX GPA:
High School Diploma: , Expected in Ovillia Christian School - Ovilla TX, GPA:
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