Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I am a motivated and hardworking employee, seeking a challenging new role in a fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality assistance. Proficient in keeping customers satisfied, floors clean and supplies stocked. Good relationship-building and time management abilities.

Skills
  • Staff leadership
  • Inventory
  • Phone orders
  • Wine knowledge
  • Guest service
  • Team building
  • Administrative support
  • Menu development
  • Staff supervision
  • Portion control
  • Food plating and presentation
  • High-volume dining
  • Collaboration
Work History
Food and Beverage Supervisor, 10/2018 to 02/2021
Hei Hotels & ResortsAlpharetta, GA,
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Oversaw inventory in the buffet, reporting replacement needs to kitchen management.
  • Prepared and led foodservice training programs to teach staff cocktailing, bar service, and member customer service.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Set tables for upcoming meal according to Food Service Guidelines Manual.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Assembled and served meals according to specific guest requirements.
  • Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Worked with qualified chef to diversify menu with new offerings.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

  • Set and oversaw weekly and special event menu plans.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Server, 02/2018 to 10/2018
Bass Pro ShopsFoxborough, MA,
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Prepared beverages and filled food orders for customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Greeted and maintained relationships with regular customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Server, 06/2018 to 08/2018
Bass Pro ShopsMemphis, TN,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Team Member, 04/2016 to 06/2018
Wesco Aircraft Hardware CorpAustin, TX,
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Trained new employees on customer service and front of the house based positions to support team efficiency.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Corrected issues in timely manner to maintain productivity goals.
Education
Bachelor of Science: Special Education, Expected in
Sam Houston State University - Huntsville, TX
GPA:
High School Diploma: , Expected in
Ovillia Christian School - Ovilla TX,
GPA:
Certifications
  • Food Handler Certification
  • TABC certified

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School Attended

  • Sam Houston State University
  • Ovillia Christian School

Job Titles Held:

  • Food and Beverage Supervisor
  • Server
  • Server
  • Team Member

Degrees

  • Bachelor of Science
  • High School Diploma

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