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food and beverage assistant manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Food and beverage Assistant Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character.

Skills
  • Inventory Management
  • Investigating Complaints
  • Training and Onboarding
  • Documentation and Recordkeeping
  • Scheduling Staff
  • Front of House Management
  • Staffing and Sales Reporting
  • Relationship Building
  • Problem Solving
  • Recruitment and Hiring
  • Employee Performance Evaluations
  • Supply Ordering and Management
  • Customer Retention
  • Microsoft Office
  • Team Leadership
  • Managing Reservations and Large Parties
  • Written and Verbal Communication
  • Time Management
  • Sales and Marketing
  • Payroll Administration
  • POS Terminal Operation
  • Liquor Law Compliance
  • Reliable and Responsible
  • Critical Thinking
  • Work Planning and Prioritizing
  • Calm and Pleasant Demeanor
Experience
10/2019 to Current Food and Beverage Assistant Manager Landry's | Birmingham, AL,
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Delegated work to staff, setting priorities and goals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Distributed food to service staff for prompt delivery to customers.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained new employees to perform duties.
  • Explained goals and expectations required of trainees.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
04/2016 to 12/2017 Cashiering Team Lead Burger King | City, STATE,
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Assisted customers by providing information and resolving complaints.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Remained aware of surroundings and secured cash to minimize loss potential.
06/2015 to 01/2016 Cashier McDonald's Restaurant | City, STATE,
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 04/2017 to to GED | Live Oak High School, Live Oak, CA GPA:
Certifications
  • ServSafe
  • Licensed Indian Gaming - 4 years
  • RBS training

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Resume Overview

School Attended

  • Live Oak High School

Job Titles Held:

  • Food and Beverage Assistant Manager
  • Cashiering Team Lead
  • Cashier

Degrees

  • GED

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