LiveCareer-Resume

food and beverage assistant resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Hospitality professional with strong leadership and relationship-building skills. Enjoys juggling multiple tasks and working under pressure. Creative and client-focused, trained in various areas ranging from food and beverage and event planning, to management and marketing.
Skills
  • Exceptional customer service
  • Attention to detail
  • Creative problem solver
  • Eager, quick learner
  • Strong client relations
  • Strong interpersonal skills
  • MS Office (Word, Excel, Power Point)
  • Micros, Opera, Fidelio
  • IMovie
  • Adobe Photoshop
  • Windows
  • Mac OS X
Work History
03/2015 to 07/2015
Food and Beverage Assistant Lockheed Martin Key West, FL,
  • Worked with clients by showing the event space, discussing their needs, budget, hotel accommodations and decor.
  • Guided guests with enthusiasm through event menus while demonstrating thorough knowledge of the food, beverages and ingredients, and guiding them on special tea, wine and cocktail pairings based on their choices.
  • Managed food delivery for 200+ guests for special events.
  • Coordinated with outside vendors such as entertainment and floral.
  • Set dining tables according to type of event and service standards.
  • Worked at the events and resolved service-related problems in a timely manner.
  • After the event, followed up with host to ensure satisfaction with food and service, ensuring that they were provided friendly and attentive service and exceptional hospitality.
  • Routinely supported other areas of the department as requested, including answering telephones and completing financial transactions for other staff members.

02/2015 to 03/2015
Hostess Training The Langham City, STATE,
  • Greeted and welcomed all guests with a smile and escorted them to their table
  • Displayed enthusiasm about the restaurant\'s menu, including daily specials, and g uided guests needing recommendations through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Scheduled and confirmed reservations by telephone daily
  • Prepared seating assignments prior to service for the manager
  • Addressed customer requests or complaints, and escalated them to manager when necessary
  • Arranged special events for larger groups in the restaurant that were not large enough for the food and beverage department (up to 50 guests). Responsibilities included the coordination of menu selection, floral arrangements, hand selecting staff that would work with the party, and was held responsible for resolving any issues arising during the event
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 200
  • After successfully managing several events in the dining room, was promoted to Food and Beverage Assistant



04/2014 to 07/2014
Summer Intern The Spa At Compass Health Systems City, STATE,
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Consistently followed all required protocols for scheduling spa appointments and m aintained awareness of availability, always refilling cancelations as soon as possible.
  • Communicated any relevant schedule changes to the spa supervisor.
  • Followed the pre-assigned opening and closing procedures for each spa station.
  • Served as a primary point of contact for guests and maintained a solid knowledge base of all spa products and services.
  • Designed sales flyer highlighting a "special" service and product of the week that was used in print and also using email blasts to current clients and social media, resulting in a 18% increase in sales after its inception.
  • Recorded inventory sales into the spa\'s weekly income report and restocked inventory as necessary.
  • Anticipated spa guest concerns and addressed them immediately.



05/2013 to 02/2014
Marketing and Event Coordinator Rachel's Jar City, STATE,
  • Retained clients by listening to their requests and adjusting as necessary and enlisted them to help build brand awareness and generate leads.
  • Evaluated marketing material with the consumer perspective in mind, and made dramatic changes to increase sales and expand key client base.
  • Targeted both offline and online consumers by working to design a multi-pronged and comprehensive marketing strategy.
  • Recruited and hired sales/representative team of 8 employees.
  • Streamlined operational efficiencies by implementing innovative marketing and sales strategies, including representatives, email-marketing campaigns and social media.
  • Led team to foster and facilitate relationships with potential large event/corporate clients to increase product sales.
  • Strategized to qualify potential clients within assigned geographic territories for large events rather than house parties, and foster relationships, resulting in the average home event order of 20 jars becoming event/corporate orders of 200+ jars.
  • In addition to customer awareness of the product with the changes to the marketing and the addition of the sales team, the increased size of the orders made delivery costs substantially lower resulting in higher profit margins.


Education
Expected in 2016
Bachelor of Business Administration: Event Management
Les Roches International School of Hotel Management - Bluche, Switzerland
GPA:
Expected in 2013
Bachelor of Science: Hospitality and Tourism Management
Purdue University - West Lafayette, Indiana
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Les Roches International School of Hotel Management
  • Purdue University

Job Titles Held:

  • Food and Beverage Assistant
  • Hostess Training
  • Summer Intern
  • Marketing and Event Coordinator

Degrees

  • Bachelor of Business Administration
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: