Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Skills
POS system operations
Restaurant operations
Team Building
Training and mentoring
Relationship building
Inventory management
Customer assistance
Stocking and Replenishing
Cash Drawer Management
Merchandise Restocking
Maintaining Store Appearance
Cleaning and sanitizing
Customer Relations
Time management skills
Cash Handling
Work History
FOH Manager & Server, 04/2019 to 04/2021 Newport Hospitality Group – Memphis, TN,
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Resolved guests complaints while maintaining positive customer environment.
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Processed orders and sent to kitchen staff.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Checked guests' identification before serving alcoholic beverages.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Increased sales significantly by upselling higher-end products to customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Greeted guests warmly to foster welcoming environment.
Followed workplace safety procedures to reduce accidents and hazards.
Food Server, 07/2017 to 04/2019 Newport Hospitality Group – Richmond, VA,
Offered specialty drinks, desserts and other premium items to maximize revenue.
Entered orders accurately to produce finalized checks and attain correct payments from guests.
Handled separate checks and other special requests to facilitate enjoyable dining experience.
Greeted guests warmly to foster welcoming environment.
Followed workplace safety procedures to reduce accidents and hazards.
Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
Cleaned and set up tables to promptly seat guests and reduce wait times.
Checked on guests throughout meal to attend to needs and provide great service.
Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Checked guests' identification before serving alcoholic beverages.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Server, 05/2016 to 03/2017 The Attic – City, STATE,
Offered specialty drinks, desserts and other premium items to maximize revenue.
Entered orders accurately to produce finalized checks and attain correct payments from guests.
Greeted guests warmly to foster welcoming environment.
Handled separate checks and other special requests to facilitate enjoyable dining experience.
Followed workplace safety procedures to reduce accidents and hazards.
Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
Cleaned and set up tables to promptly seat guests and reduce wait times.
Checked on guests throughout meal to attend to needs and provide great service.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier/Customer Service Representative/Stocker, 01/2011 to 10/2015 Walmart – City, STATE,
Helped customers complete purchases and locate items in the store.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained cash drawer.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Collected and authorized payments of guests.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted money in drawers at beginning and end of each shift.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Education
High School Diploma: , Expected in Jefferson High School - Jefferson, GA GPA:
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