- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
- POS system operations
- Restaurant operations
- Team Building
- Training and mentoring
- Relationship building
- Inventory management
- Customer assistance
- Stocking and Replenishing
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- Cash Drawer Management
- Merchandise Restocking
- Maintaining Store Appearance
- Cleaning and sanitizing
- Customer Relations
- Time management skills
- Cash Handling
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FOH Manager & Server, 04/2019 to 04/2021
Newport Hospitality Group – Memphis, TN,
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen staff.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted guests warmly to foster welcoming environment.
- Followed workplace safety procedures to reduce accidents and hazards.
Food Server, 07/2017 to 04/2019
Newport Hospitality Group – Richmond, VA,
- Offered specialty drinks, desserts and other premium items to maximize revenue.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
- Greeted guests warmly to foster welcoming environment.
- Followed workplace safety procedures to reduce accidents and hazards.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Server, 05/2016 to 03/2017
The Attic – City, STATE,
- Offered specialty drinks, desserts and other premium items to maximize revenue.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
- Followed workplace safety procedures to reduce accidents and hazards.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier/Customer Service Representative/Stocker, 01/2011 to 10/2015
Walmart – City, STATE,
- Helped customers complete purchases and locate items in the store.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained cash drawer.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
High School Diploma: , Expected in
Jefferson High School - Jefferson, GA
GPA:
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