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foh manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Efficient and diligent problem solving professional with 20 years of experience managing restaurant retailer inventory, while designing and implementing tools to improve speed and accuracy of operations with a proven record of planning and coordinating supply/purchasing strategies that has achieved budgeted sales, profitability, quality standards and corporate goals. Committed to continuous improvement and recognized for consistently exceeding expectations and job requirements.

Skills
  • Training and Coaching
  • POS System Operations
  • Service Prioritization
  • Money Handling
  • Staffing and Sales Reporting
  • Health Code Compliance
  • Employee Performance Evaluations
  • Scheduling Staff
Experience
FOH Manager, 01/2022 - Current
Iron Hill Brewery Lancaster, PA,
  • Monitor employee activities to ensure ABC regulations were obeyed.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Interviewed, hired and trained new employees.
  • Controlled and maintained labor costs through careful scheduling.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Maximized profit and revenue through upselling and cross-selling techniques.
Food & Beverage Manager, 09/2017 - 09/2022
Kimpton Hotels Vero Beach, FL,
  • Count money and make deposits daily.
  • Assign and delegate duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Resolve customer complaints regarding food service; engaging with customers.
  • Observe, evaluate and coach team to ensure proper, quality standards and service.
  • Perform cycle counts weekly to track shrink, to help track our P&L for the week.
  • Create and action plan as needed to ensure customer satisfaction and expectations.
  • Ensure that the team is aware of all current food service programs, planograms and marking programs.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Maintained store staff by recruiting, orienting and training employees.
Assistant Kitchen Manager, 09/2017 - 01/2022
Getgo Grove City, OH,
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Received, organized and rotated paper goods and food ingredients.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Oversaw meal preparation and monitored food handling to encourage safety.
Kitchen Manager, 02/2007 - 09/2017
Kneaders Bakery & Cafe Mesa, AZ,
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Coached staff on strategies to enhance performance and improve customer relations.
Corporate Trainer, 10/2002 - 03/2007
Zions Bancorporation Cottonwood Heights, UT,
  • Responsible for training and opening of 30 different Chili's corporate location all around the United States.
  • Coordinate efforts of the front end with the kitchen and ensured food quality and quantity
  • Monitor food waste and manage inventory levels
  • Ensure kitchen sanitization and hygiene procedures with Eco Sure compliance

  • Authored new training procedures and manuals for instructors.
  • Wrote, optimized and monitored training processes.
  • Educated team members on time and resource management to improve organizational efficiency and control costs.
Education and Training
Associate of Arts: Business Administration, Expected in 05/2010
-
Tidewater Community College - Norfolk, VA
GPA:
Status -

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Resume Overview

School Attended

  • Tidewater Community College

Job Titles Held:

  • FOH Manager
  • Food & Beverage Manager
  • Assistant Kitchen Manager
  • Kitchen Manager
  • Corporate Trainer

Degrees

  • Associate of Arts

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