Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Provide exceptional service to customer to ensure that their inquiries are resolved the first time. Excel at anticipating customer concerns and proactively answering their questions before they ask them.
Customer Service Expert
Conflict Resolution experience
Creative Problem Solving
Able to work with little direction
Flooring Specialist03/2016 to CurrentLowe's Home ImprovementHelena, MTSell flooring to meeting customer needs. Coordinate with the install department to ensure that the product and materials arrive on time. Answer customer questions regarding flooring options and determine the right amount of product that is need for their installation.
Appliance Customer Service Associate11/2014 to 03/2016Lowe's Home ImprovementEpping, NHSold stock and special order items, scheduled
and arranged appliance installations. Worked with other vendors and Lowe's
Distribution Centers to ensure that product was available and would arrive by
the scheduled date, maintained physical appearance of the department.
Head Cashier05/2012 to 11/2014Lowe's Home ImprovementEpping, NHAssisted customers with the check-out process,
offered customer service and presented credit promotions. As Head Cashier ensured that all
cashiers followed their schedule, managed the front end of the store, resolved
customer issues, provided support to the three areas of check-out.
Logistics Personnel10/2010 to 07/2012Old NavyNewington, NHMove new product to display floor according to the blue prints set by the corporate office. Following product cycles and ensuring the right product to displayed at the correct time. Answered customer questions and assisted their shopping experience.
Admission Counselor / Recruiter09/2008 to 08/2010Northpoint Bible CollegeHaverhill, MAAssisted perspective students touring the campus and answering any questions they may have had. Helped with recruiting efforts by calling interested applicants and followed up to make sure we had a complete application from them. Helped keep student files up to date and accurate.
Bachelor of Arts: Biblical Studies2010Northpoint Bible CollegeHaverhill, MA, USA