Highly enthusiastic customer service professional with 6 years client interface experience. Who maintains a high level of patients and efficiency to minimize customer dissatisfaction and increase customer loyalty. Adept at working in diverse retail and customer service environments.
Exceeded corporate target for customer satisfaction for 4 months in a row.Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Followed up with vendors and installers,oversee installs for The Home Depot until they are complete to customer satisfaction. Process refunds, returns, balance dues ect. Also updating the system with emails and answering tons of incoming calls.
Answered phones at a very high call volume while searching in different areas of the world for room availability to best fit customers need. Processing credit and debit transactions, giving detailed information on rooms amenities planning the perfect stays according to reason for travel all while providing superior customer service.
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