Goal oriented multi-tasker focused on customer service, efficiency and achievement. Driven professional effective at maximizing customer service opportunities while exceeding individual performance goals.
Excellent interpersonal, verbal and written communication skills.
Articulate and well-spoken.
Problem assessment and resolution abilities.
Self-directed with the ability to prioritize.
Excellent operational, organizational and follow up skills.
Works well with others.
Time management skills.
Strong work ethic, positive attitude.
Flooring Department, 04/2015
to 04/2017 Home Depot – 1600 29th St. Boulder,
Provide exceptional customer service to all customers.
Educated customers on flooring products and installation of flooring products.
Department and product knowledge, provided information on product features.
Ask open-ended questions to assess customers needs.
Recommended products to customers.
Assisted store management with special projects as requested.
Handled complaints and concerns in a sensitive manner
to 05/2013 Scottrade, Inc. – 2595 Canyon Blvd Ste 175, Boulder,
Accurately and efficiently placed equity, options, and mutual fund trades in client accounts.
Maintained current accounts while opening new accounts and raising assets.
Demonstrated sound judgment and competent decision making skills.
General cashiering support for wire transfers and check requests.
Maintain a high level of confidentiality.
Coached and developed new hires.
Resolved administration problems by coordinating preparation of reports, analyzing data and identifying solutions.
Mortgage Broker, 10/1999
to 07/2003 WestLend Mortgage – Boulder,
Interviewed clients to determine current income, expenses, insurance coverage, tax status, risk tolerance and other information necessary to determine clients ability to qualify for a mortgage.
Educated clients on financing products and recommended best options that met their short-term and long-term needs.
Ensured the prompt and accurate completion of all initial mortgage related documentation.
Cultivated strong working relationships with team members, Realtors and title companies.
Reviewed and edited loan agreements for accuracy.
Presented and explained mortgage loan closing documents to clients at the real estate closing.
Maintained strict confidentiality of bank records and client information.
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