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floor manager pit boss resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Profile
Barista Lead with 5 years in national coffee chain. Excellent service skills and great memory for repeat customers. Seeking position managing and growing a staff of dedicated baristas.

Qualifications
  • Multitasking 
  • Product displays
  • Customer service-oriented
  • Espresso machine operation
  • Calm under pressure
  • Energetic
  • Adaptable
  • Staff development
  • Inventory management
  • Strong leadership capability
Relevant Experience
Leadership
  • Served as key contributing member to Leadership team.
  • Daily Supervision of an alternating staff of 3-4 Baristas.
  • Currently Oversees upwards of 15 Staff at any given time, in fast paced Casino atmosphere. 

Business Development:

  • Successfully grew Business through a series of sampling opportunities.
  • Increased Business for an international chain, in a local location, through waste decrease, and ordering alteration. 

Project Management:

  • Initiated sampling schedule, which resulted in increased sales of targeted beverages.
  • Increased Cleanliness in local District by implementing Night Cleanings.
  • Headed Training of new employees who went on to further management positions.
  • Delegated daily tasks to maintain clean,friendly atmosphere in a fast paced environment. 
Experience
Floor Manager/Pit Boss, 11/2015 to Current
The Paragon GroupCharlotte, NC,
  • Inspected cards and equipment to be used in games to verify proper functioning.
  •  Processed and maintained records of customer buy-ins and issued play based rewards from these records.
  • Maintained the integrity of table game operations by supervising blackjack and poker dealers.
  • Processed cash advances on credit cards.
  • Calculated change for currency, chips, vouchers and checks.
  • Determine customer's sobriety and ability to continue to gamble in accordance to Gambling Commission  and Food and Drug Services regulations.
Technical Support, 07/2010 to 08/2013
Amazon LLCCity, STATE,
  • Issued license codes to new and existing customers.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Helped customers track and ship packages, responding to an average of 90 calls per day.
  • Managed IT setup and service requests for Amazon Instant Video, and Appstore.
  • Assisted customers with technical issues via email, live chat and telephone.
Lead Manager/Barista, 03/2003 to 09/2008
StarbucksCity, STATE,
  • Addressed customer inquiries and resolved complaints.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Managed morning rush of over 75 customers daily with efficient, levelheaded customer service.
  • Managed 25 team members, including scheduling, training and conflict resolution.
  • Weighed, ground and packed coffee per customer orders.
  • Correctly followed all health, safety and sanitation guidelines.
  • Developed knowledge of  teas, including growing practices and flavor profiles.
  • Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Led regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
  • Supported store manager with recruiting, interviewing and hiring baristas.
Education
High School Diploma: , Expected in 1993
Richland High - Richland, WA
GPA:

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Resume Overview

School Attended

  • Richland High

Job Titles Held:

  • Floor Manager/Pit Boss
  • Technical Support
  • Lead Manager/Barista

Degrees

  • High School Diploma

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