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floor care technician resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Account management
  • Call center operations
  • Payment processing
  • Data entry
  • Customer support
  • High-energy attitude
  • Customer relations
  • Inbound and Outbound Calling
  • Technologically savvy
  • Microsoft Office expertise
  • Conflict mediation
Experience
Floor Care Technician, 07/2015 to Current
CoxhealthKimberling City, MO,
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Completed routine maintenance checks, notifying management of any needed repairs.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Followed company uniform, performance and security policies with every job.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Organized custodial closets to easily find equipment and supplies.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on a regular basis.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Used digital timekeeping system to document hours worked each day.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
Custodian, 02/2012 to 07/2015
Cedar Fair Entertainment CompanyNew Braunfels, TX,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Moved equipment and furniture to thoroughly clean space.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Maintained accountability for building keys, master keys and access cards.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Notified building managers about needed repairs to maintain public safety.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
  • Gathered and emptied trash cans and disposed of bags.
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Stocked, sanitized, cleaned and inspected restrooms.
Call Center Customer Service Representative, 02/2010 to 01/2011
SwedishamericanBelvidere, IL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed customer account changes using proprietary software.
  • Improved call management database by frequently changing and updating customer contact information.
Technical Support Representative, 11/2007 to 01/2010
NextivaBuffalo, NY,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Input customer service orders and tracked orders through to completion.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Education and Training
Associate of Arts: Business Administration, Expected in 06/2012 to Rasmussen College - Tampa, FL,
GPA:
Technical Diploma: Computers, Electronics And Computer Networking, Expected in 02/2001 to Florida Technical School - Lakeland, FL,
GPA:
High School Diploma: , Expected in 06/1990 to Mt. Pleasant High School - Mt. Pleasant, NC,
GPA:

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Resume Overview

School Attended

  • Rasmussen College
  • Florida Technical School
  • Mt. Pleasant High School

Job Titles Held:

  • Floor Care Technician
  • Custodian
  • Call Center Customer Service Representative
  • Technical Support Representative

Degrees

  • Associate of Arts
  • Technical Diploma
  • High School Diploma

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