Driven sales associate with nearly four years of experience selling a variety of products, from kitchen utensils and wine to fishing and hunting gear, and attracting loyal customers through personalized service. Talented at understanding customers' needs, suggesting suitable merchandise and closing a sale, as well as product merchandising and organization. Dedicated to enhancing customer experiences with friendly approach.
Skills
Merchandising
Excellent work ethic
Quality-conscious
Display design
Effective team player
Inventory control procedures
Cheerful and energetic
Promotional support
Store planning and design
Time management
Adaptive team player
Proficient in MS Office
Flexible scheduling
Superb sales professional
Strong communication skills
Cash handling accuracy
Superior organization skills
Detail-oriented
Dependable and reliable
Experience
Floor Associate, 11/2018 to Current Furnituremart Usa – Mason City, IA,
Provided every customer with professional and polite support for sales and service needs.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Maintained current store, product and promotional knowledge to drive consistent sales.
Worked with off-site locations to find desired items for customers.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Bagged, wrapped and packaged purchases according to customer needs.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Answered questions about current promotions and resolved issues according to store policies.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Trained two employees to meet quality and efficiency standards for each project.
Warehouse Associate, 06/2017 to 11/2018 Cintas Corporation – Wichita, KS,
Counted and stocked merchandise as specified by inventory control log.
Scanned container labels to verify contents and determine target destination using RF scanners.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Inspected and moved products to designated areas in warehouse.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
Affixed accurate labels to customer packages to prevent unnecessary delays.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Staged products between receiving, storage and shipping areas to accurately transfer items.
Contributed ideas on ways to improve or optimize warehousing procedures.
Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
Recognized and reported defective material and equipment.
Manually lifted materials weighing up to one hundred pounds on regular basis.
Methodically picked, packed and labeled merchandise to prepare for shipment.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Carefully arranged items on store racks and shelves ensuring correct location and prices.
Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Floor Supervisor, 08/2015 to 05/2017 Shoe Carnival, Inc. – Elizabethtown, KY,
Enhanced sales by implementing merchandising and promotional improvements.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Monitored performance of five team members to develop optimization plans.
Monitored sales performance through analysis of sales reports and comparison shopping.
Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
Cake Decorator, 03/2014 to 07/2015 Fareway Stores, Inc. – Toledo, IA,
Assisted customers with planning cake vision, including color, theme and size.
Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
Assembled, prepared, decorated and frosted average of sixteen cakes per shift.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Answered phone calls, put in orders and handled customer disputes or complaints.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Education and Training
Associate of Science: Liberal Arts And General Studies, Expected in 12/2019 Northern Virginia Community College - Manassas, VA, GPA:
High School Diploma: , Expected in 06/2015 Patriot High School - Nokesville, VA GPA:
Accomplishments
Winner of the “Bed Bath & Beyond Employee of the Quarter” Award, Quarter one through three, 2018.
Design - Responsible for creative design for prominent "hard side" of the Bed Bath & Beyond in Manassas, Virginia.
Met monthly sales goals for fifteen months straight.
Activities and Honors
Attended numerous missions trips from 2011 - present.
A member of the Boy Scouts of America 2003 - 2013.
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