Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Driven sales associate with nearly four years of experience selling a variety of products, from kitchen utensils and wine to fishing and hunting gear, and attracting loyal customers through personalized service. Talented at understanding customers' needs, suggesting suitable merchandise and closing a sale, as well as product merchandising and organization. Dedicated to enhancing customer experiences with friendly approach.

  • Merchandising
  • Excellent work ethic
  • Quality-conscious
  • Display design
  • Effective team player
  • Inventory control procedures
  • Cheerful and energetic
  • Promotional support
  • Store planning and design
  • Time management
  • Adaptive team player
  • Proficient in MS Office
  • Flexible scheduling
  • Superb sales professional
  • Strong communication skills
  • Cash handling accuracy
  • Superior organization skills
  • Detail-oriented
  • Dependable and reliable
Floor Associate, 11/2018 to Current
Furnituremart UsaMason City, IA,
  • Provided every customer with professional and polite support for sales and service needs.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Trained two employees to meet quality and efficiency standards for each project.
Warehouse Associate, 06/2017 to 11/2018
Cintas CorporationWichita, KS,
  • Counted and stocked merchandise as specified by inventory control log.
  • Scanned container labels to verify contents and determine target destination using RF scanners.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
  • Inspected and moved products to designated areas in warehouse.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
  • Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
  • Affixed accurate labels to customer packages to prevent unnecessary delays.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Recognized and reported defective material and equipment.
  • Manually lifted materials weighing up to one hundred pounds on regular basis.
  • Methodically picked, packed and labeled merchandise to prepare for shipment.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Carefully arranged items on store racks and shelves ensuring correct location and prices.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Floor Supervisor, 08/2015 to 05/2017
Shoe Carnival, Inc.Elizabethtown, KY,
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Monitored performance of five team members to develop optimization plans.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
Cake Decorator, 03/2014 to 07/2015
Fareway Stores, Inc.Toledo, IA,
  • Assisted customers with planning cake vision, including color, theme and size.
  • Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
  • Assembled, prepared, decorated and frosted average of sixteen cakes per shift.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
Education and Training
Associate of Science: Liberal Arts And General Studies, Expected in 12/2019
Northern Virginia Community College - Manassas, VA,
High School Diploma: , Expected in 06/2015
Patriot High School - Nokesville, VA
  • Winner of the “Bed Bath & Beyond Employee of the Quarter” Award, Quarter one through three, 2018.
  • Design - Responsible for creative design for prominent "hard side" of the Bed Bath & Beyond in Manassas, Virginia.
  • Met monthly sales goals for fifteen months straight.
Activities and Honors
  • Attended numerous missions trips from 2011 - present.
  • A member of the Boy Scouts of America 2003 - 2013.
  • Several hours of community service.

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School Attended

  • Northern Virginia Community College
  • Patriot High School

Job Titles Held:

  • Floor Associate
  • Warehouse Associate
  • Floor Supervisor
  • Cake Decorator


  • Associate of Science
  • High School Diploma

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