Floor Associate resume example

• At Cibo I was in charge of taking and making peoples coffee.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Described menu items to customers and suggested products based on stated preferences.
• Supported store manager with recruiting, interviewing and hiring baristas.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Monitored cafe for seating availability, safety and wellbeing of guests.
• Decreased food and utensil waste by waste separation and recycling.
• Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
• Developed knowledge of teas, including growing practices and flavor profiles.
• Maintained calm demeanor during high-volume periods and special events.
• Created complex, hand-crafted beverages based upon customer preferences.
• Increased special item sales by creating daily menus with changing specials.
• Operated cash register, collected payments and provided accurate change.
• Memorized official and off-menu coffee and tea preparations.
• Weighed, ground and packed coffee per customer orders.
• Developed creative and appealing latte art techniques and instructed coworkers in method.
• Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
• Maintained highest standards of conduct and service to support company reputation.
• Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
• Enhanced use of recycling and compost programs to reduce trash waste and improve green footprint.
• Greeted guests with pleasant smile and superior customer service.
• Received and accurately processed customer payments.
• Trained entire staff of baristas in new smoothie program offerings and procedures.
• Designed and printed menus, recipes and promotions and offers.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Checked temperatures of freezers, refrigerators and heating equipment.
• Merchandised display cases and promoted prepared foods.
• Managed [Number] team members, including scheduling, training and conflict resolution.
• Passed state inspections by following health, safety and sanitation guidelines.
• Educated customers on beverage menu items and provided samples of daily brews.
• Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.

Trained new employees to perform duties by showing how to take a customes order, put the order into the computer,and then bring them there order

• At Applebees I was a waiter.
• Completed opening and closing checklists to facilitate smooth restaurant operations.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
• Minimized customer wait times by taking and filling large volume of orders each day.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
• Calculated charges, issued table checks and collected payments from customers.
• Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
• Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
• Plated food and assessed plate presentation to maintain highest standard of food quality.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Stocked server areas with supplies before, during and after shifts.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Provided items requested by customers, including sauces and drink refills.
• Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Greeted newly seated guests quickly and efficiently.
• Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Monitored customer movements and quickly cleared empty tables for future customers.
• Led team in carrying out day-to-day tasks with customer service program in mind.
• Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
• Processed customers' payments and provided receipts.
• Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Improved quality of service 25% by working closely with wait staff and meeting customer expectations.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Cleaned dishes with detergent, rinsing and sanitizing chemicals.
• Prepared and served cold, hot beverages to guests.
• Sent orders to kitchen staff by computer.
• Reviewed identification for patrons before serving alcoholic drinks.
• Entered customer food orders into computer system.
• Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Handled and stored hazardous chemicals safely to prevent injury or illness.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
• Dusted ledges, countertops, files, office equipment, desks and walls.
• Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
• Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
• Supported special business events by setting up, arranging and removing decorations, furniture and supplies.
• Moved heavy furniture, equipment and supplies with hand trucks.
• Organized custodial closets to easily find equipment and supplies.
• Washed exterior and interior windows and trim, spot cleaning daily and washing entire surfaces, using ladders to access elevated windows.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Implemented innovative cleaning step-savers, reducing average cleaning time per room from 15 minutes to 10 minutes.
• Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
• Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
• Followed company uniform, performance and security policies with every job.
• Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on monthly basis.
• Identified major repair and maintenance needs and notified management of concerns.
• Used digital timekeeping system to document hours worked each day.
• Reduced cleaning time significantly while maintaining company quality standards.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
• Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
• Kept business entrances clean, tidy and professional in appearance.
• Assembled basic furniture and supplies for office.
• Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
• Responded promptly to requests to clean and sanitize areas after accidents.
• Completed routine maintenance checks, notifying management of any needed repairs.
• Notified management of structural issues and major repairs.
• Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
• Assessed functionality of cleaning equipment and performed repairs when needed.
• Maintained inventory of cleaning supplies and documented items requiring reorder.
• Trained 1 new employees to meet all quality and efficiency goals, boosting customer satisfaction rating 100%.
• Sorted and disposed of trash and recycling materials to keep common areas clean and organized.

• Helped customers find specific products, answered questions and offered product advice.
• Processed all sales transactions promptly to prevent long customer wait times.
• Increased sales by suggesting specific complementary items to customers.
• Assisted other cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
• Trained new team members in cash register operation, stock procedures and customer service.
• Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
• Learned roles of other departments to provide coverage and keep store operational.
• Worked closely with front-end staff to assist customers.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
• Received payments for products and issued receipts.
• Answered customer quests, provided store information and escorted to desired store areas.
• Verified customer identification for alcohol or tobacco purchases.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Assisted customers with account updates, new service additions and promotional offers.
• Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
• Promoted specific item options to drive sales and achieve add-on purchases.
• Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
• Inspected items for damage and obtained replacements for customers.
• Assisted with purchases, locating items and signing up for rewards programs.
• Operated cash register, collected payments and provided accurate change.
• Assisted with purchases, locating items and signing up for rewards programs.
• Resolved customer complaints and escalated worsening concerns for remediation.
• Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed transactions per day with exceptional accuracy.
• Assisted Loss Prevention with completing end-of-day counts and securing funds to prevent loss or theft.
• Scanned customer purchases and supported transactions to streamline sales process.
• Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
• Processed 5,000 transactions per day with exceptional accuracy.

• Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
• Monitored and supervised customer's activities in store to detect signs of attempted theft.
• Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
• Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
• Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
• Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
• Assisted with internal investigations into personnel theft or fraud by employees and customers.
• Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
• Implemented both individual and group training for executive and loss prevention personnel.
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
• Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Collaborated with others to discuss new work opportunities.
• Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
• Gathered loss control data and compiled information into reports for submission to appropriate customers.

• Followed safety rules to keep clean driving record with no accidents or incidents.
• Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
• Kept vehicle serviced according to schedule.
• Received belongings from passengers and safely and securely stowed items and luggage.
• Used At&t mobile service to schedule rides.
• Determined pickup assignments and shift schedule by checking in with dispatch service.
• Notified customers of delays, decreasing calls to support.
• Achieved consistently high customer scores due to exceptional service.
• Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
• Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
• Cleaned vehicle regularly to maintain professional appearance.
• Managed records by tracking mileage, maintenance and expenses with ledger
• Appeared at designated appointments according to schedule.
• Presented clean and sanitized vehicle to customers for utmost satisfaction.
• Handled as many as 10 assignments per hour by planning efficient routes.
• Offered riders information about local attractions and restaurants.
• Applied mathematical skills to determine fares and change.
• Supervised driver teams, created shift schedules and maintained reservation calendar.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
• Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
• Implemented marketing and other strategic plans to generate new business.
• Updated personal logs and business tracking documents accurately and according to schedule requirements.
• Responded to specific locations at designated times to handle customer reservations.
• Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.

• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assessed customer needs and upsold products and services to maximize sales.
• Remained constantly aware of customer activity to ensure safe and secure shopping environment.
• Recommended improvements to products and services to mitigate complaints.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Assisted customers in making payments on accounts and setting up payment plans.
• Supported operational improvements and resolution of problems to deliver top-notch customer service.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Documented conversations with customers to track requests, problems and solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Exceeded company productivity standards on consistent basis.
• Upheld privacy and security requirements established by Ftc regulatory agencies.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Answered 880+ inbound calls per day and directed to individuals or departments.
• Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
• Made outbound calls to obtain account information.
• Interviewed customers regarding service issues and reported feedback to management team.
• Reviewed account and service histories to identify trends and issues.
• Upheld strict quality control policies and procedures during customer interactions.
• Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
• Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
• Delivered service and support to each customer, paving way for future business opportunities.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Answered customer questions and addressed concerns, resulting 25% reduction in complaint calls.
• Relayed productive customer feedback to marketing teams.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Educated customers on special pricing opportunities and company offerings.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Trained new employees on procedures and policies to maximize team performance.
• Worked with management to develop customer service improvement initiatives.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built trusting relationships with customers by making personal connections.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers.
• Acted as initial contact in addressing customer concerns.
• Met merchandise processing standards and maintained organized and accessible work area.
• Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
• Answered incoming telephone calls to provide store, products and services information
• Offered product and service consultations and employed upselling techniques.
• Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
• Acted as point of contact for internal and external customers across departments.
• Processed orders through company system and coordinated product deliveries.
• Sold various products by explaining unique features and educating customers on proper application.
• Negotiated and closed deals with minimal oversight.
• Mentored team members in mastering sales techniques to consistently exceed our goals.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Worked with fellow sales team members to achieve group targets.
• Coordinated activities with other departments to ensure quality customer service.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Built and maintained relationships with peers and upper management to drive team success.

• Monitored vital signs and medication use, documenting variances and concerning responses.
• Improved patient outlook and daily living through compassionate care.
• Prepared food and helped patients eat to support healthy nutrition.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Assisted with meal planning to meet nutritional plans.
• Laundered clothing and bedding to prevent infection.
• Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
• Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Reported concerns to nurse supervisor to promote optimal care.
• Developed patient care plans with doctors and registered nurses.
• Maintained clean and well-organized environment for client happiness and safety.
• Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
• Followed care plan and directions to administer medications.
• Checked mail, shopped for groceries and handled bill payments.
• Recorded client status progress and challenges in logbooks and reports.
• Communicated client project requirements to vendors and contractors to ensure client satisfaction.
• Cared for wounds by changing bandages, dressings and binders to promote healing.
• Built strong and trusting rapport with clients and loved ones.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Assisted my patients with transferring, closely monitoring conditions and safety.
• Assisted patients with bladder and bowel needs by helping to restroom, and cleaning.
• Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
• Assisted patients with allocating small expenses to prepare and assess budgetary needs.
• Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
• Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
• Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
• Traveled with patients to take notes and dictation at appointments.
• Liaised between doctors and patients about care plans, progress and changing health conditions.
• Monitored health and well-being of each client, including any significant health changes.