Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Objective: An interesting position with a growing company

Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

  • Windows
  • Teambuilding
  • Safety-conscious
  • Decision-making
  • Task delegation
  • Strong organization skills
  • Results-driven
  • Attentive to detail
  • Reliable and consistent
  • Confident and positive attitude
  • Concise time management
  • Quality-conscious
  • Excellent work ethic
  • Safety protocol knowledge
  • Loss prevention
  • Merchandising
  • All types of sales
05/2016 to 07/2016 Floor Associate The Furniture Mart | Sioux City, IA,
  • At Target I was in charge of taking merchandise from the loading dock to the shelves.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Measured, marked and cut carpeting to size with carpet knife.
05/2012 to 05/2013 Barista Restoration Hardware | Las Vegas, NV,
  • At Cibo I was in charge of taking and making peoples coffee.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Decreased food and utensil waste by waste separation and recycling.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Maintained calm demeanor during high-volume periods and special events.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Increased special item sales by creating daily menus with changing specials.
  • Operated cash register, collected payments and provided accurate change.
  • Memorized official and off-menu coffee and tea preparations.
  • Weighed, ground and packed coffee per customer orders.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Maintained highest standards of conduct and service to support company reputation.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Enhanced use of recycling and compost programs to reduce trash waste and improve green footprint.
  • Greeted guests with pleasant smile and superior customer service.
  • Received and accurately processed customer payments.
  • Trained entire staff of baristas in new smoothie program offerings and procedures.
  • Designed and printed menus, recipes and promotions and offers.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Merchandised display cases and promoted prepared foods.
  • Managed [Number] team members, including scheduling, training and conflict resolution.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
01/2011 to 05/2012 Waiter Vacasa | Brinnon, WA,

Trained new employees to perform duties by showing how to take a customes order, put the order into the computer,and then bring them there order

  • At Applebees I was a waiter.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Provided items requested by customers, including sauces and drink refills.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Processed customers' payments and provided receipts.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Improved quality of service 25% by working closely with wait staff and meeting customer expectations.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Prepared and served cold, hot beverages to guests.
  • Sent orders to kitchen staff by computer.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Entered customer food orders into computer system.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
10/2010 to 01/2011 Office Cleaner Cleanpower | Elkhorn, WI,
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Dusted ledges, countertops, files, office equipment, desks and walls.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
  • Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
  • Supported special business events by setting up, arranging and removing decorations, furniture and supplies.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Organized custodial closets to easily find equipment and supplies.
  • Washed exterior and interior windows and trim, spot cleaning daily and washing entire surfaces, using ladders to access elevated windows.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Implemented innovative cleaning step-savers, reducing average cleaning time per room from 15 minutes to 10 minutes.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Followed company uniform, performance and security policies with every job.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on monthly basis.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Used digital timekeeping system to document hours worked each day.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Kept business entrances clean, tidy and professional in appearance.
  • Assembled basic furniture and supplies for office.
  • Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Completed routine maintenance checks, notifying management of any needed repairs.
  • Notified management of structural issues and major repairs.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Trained 1 new employees to meet all quality and efficiency goals, boosting customer satisfaction rating 100%.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
06/2005 to 12/2005 Cashier Ripley's Believe It Or Not! | Gatlinburg, TN,
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Increased sales by suggesting specific complementary items to customers.
  • Assisted other cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Received payments for products and issued receipts.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Inspected items for damage and obtained replacements for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed transactions per day with exceptional accuracy.
  • Assisted Loss Prevention with completing end-of-day counts and securing funds to prevent loss or theft.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Processed 5,000 transactions per day with exceptional accuracy.
07/2002 to 06/2005 Loss Prevention Officer Truelieve | Quincy, FL,
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Assisted with internal investigations into personnel theft or fraud by employees and customers.
  • Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Collaborated with others to discuss new work opportunities.
  • Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
12/2006 to 09/2010 Taxi Cab Driver Johnson Brothers | Clearwater, FL,
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Kept vehicle serviced according to schedule.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Used At&t mobile service to schedule rides.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Notified customers of delays, decreasing calls to support.
  • Achieved consistently high customer scores due to exceptional service.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Managed records by tracking mileage, maintenance and expenses with ledger
  • Appeared at designated appointments according to schedule.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Handled as many as 10 assignments per hour by planning efficient routes.
  • Offered riders information about local attractions and restaurants.
  • Applied mathematical skills to determine fares and change.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.
  • Implemented marketing and other strategic plans to generate new business.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Responded to specific locations at designated times to handle customer reservations.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
12/2005 to 07/2006 Customer Service Representative City Wide Facility Solutions | Cleveland, OH,
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Recommended improvements to products and services to mitigate complaints.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards on consistent basis.
  • Upheld privacy and security requirements established by Ftc regulatory agencies.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Answered 880+ inbound calls per day and directed to individuals or departments.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Made outbound calls to obtain account information.
  • Interviewed customers regarding service issues and reported feedback to management team.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered customer questions and addressed concerns, resulting 25% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with management to develop customer service improvement initiatives.
07/2006 to 12/2006 Sales Associate The Solana East Cobb | Marietta, GA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Answered incoming telephone calls to provide store, products and services information
  • Offered product and service consultations and employed upselling techniques.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Acted as point of contact for internal and external customers across departments.
  • Processed orders through company system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed our goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Worked with fellow sales team members to achieve group targets.
  • Coordinated activities with other departments to ensure quality customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
05/2013 to 03/2015 Caregiver Hilda Rose Pruett | City, STATE,
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Developed patient care plans with doctors and registered nurses.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Checked mail, shopped for groceries and handled bill payments.
  • Recorded client status progress and challenges in logbooks and reports.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Built strong and trusting rapport with clients and loved ones.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted my patients with transferring, closely monitoring conditions and safety.
  • Assisted patients with bladder and bowel needs by helping to restroom, and cleaning.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Assisted patients with allocating small expenses to prepare and assess budgetary needs.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Traveled with patients to take notes and dictation at appointments.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Monitored health and well-being of each client, including any significant health changes.
Education and Training
Expected in 2015 A.A | Chemeketa Community College, Salem, GPA:
Expected in 2002 Diploma | Red Bluff High School, Red Bluff, Ca GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Chemeketa Community College
  • Red Bluff High School

Job Titles Held:

  • Floor Associate
  • Barista
  • Waiter
  • Office Cleaner
  • Cashier
  • Loss Prevention Officer
  • Taxi Cab Driver
  • Customer Service Representative
  • Sales Associate
  • Caregiver


  • A.A
  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: