Motivated with 5 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Knowledgeable in safety issues and cross-trained in multiple job areas. Determined professional bringing expertise in production over 5-year background in warehouses
Skills
Sales
Teamwork
Cleaning
Product Knowledge
Customer Complaint Resolution
New Product Information
Product Location
Product Sales
Heavy Lifting
Sales techniques
Merchandising
Loss prevention
Safe workplace procedures
Power and Hand Tools
Machine Operation
Safety and compliance
OSHA guidelines
Forklift Operation
Order Picking and Processing
Shipping and receiving
Team Player
OSHA-trained
Staff Management
Strategic Planning
Basic math
Customer Service
Education
Taylorsville High SchoolTaylorsville, UTExpected in 02/2016 – –Diploma: - GPA:
Work History
The Furniture Mart - Floor Associate Rochester, MN, 10/2019 - Current
Unboxed product and placed on shelves according to layout and planogram guidelines.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Removed all boxes and related trash from sales floor and processed through compactors.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Moved and lifted heavy loads of merchandise using all types of equipment.
Assisted customers by finding items quickly, boosting store satisfaction rate by 100%.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Greeted customers, helped locate merchandise and suggested suitable options.
Approached browsing customers to initiate conversations to determine buying preferences.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Educated customers on promotions to enhance sales.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Osi Group - Machine Operator Batavia, IL, 05/2019 - 08/2019
Maximized productivity by keeping detailed production records and identifying hold-ups.
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
Maintained machines within work area, complying with company and OSHA safety rules and regulations.
Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
Sorted and properly arranged items.
Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Verified contents of inventory loads against shipping papers.
Handled packages with care while transporting from truck to loading dock.
Unloaded packages with care and placed in proper staging area.
Loaded packages onto pallets and into staging areas as directed.
Adhered to company safety protocols and complied with OSHA standards.
Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.
Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet.
Monitored weights and dimensions of boxes and pallets for compliance with standards.
Assisted other team members in navigating large loads.
Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping.
The Home Depot - Freight Team Associate City, STATE, 02/2017 - 03/2019
Loaded and unloaded freight manually or using company-provided equipment.
Received and carefully unpacked deliveries of all warehouse product and placed items on pallets for warehouse storage.
Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
Complied with company and legal requirements to maintain safe working environment.
Loaded and unloaded trucks.
Used pallets, straps and load bars to secure freight for transport.
Offered friendly, prompt customer service by answering questions, resolving issues quickly.
Kept work areas neat and tidy by removing paper, trash and debris and sweeping floors.
Lifted and moved items weighing numerous pounds multiple times per shift.
Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Operated machinery, including pallet jacks and forklifts to move freight.
Completed training programs, expanding knowledge in all areas, learning any and every skill in every possible position.
Documented freight movement using hand scanners to prevent lost or misplaced items.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Unboxed product and placed on shelves according to layout and planogram guidelines.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Removed all boxes and related trash from sales floor and processed through compactors.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Assisted customers by finding items quickly, boosting store satisfaction rate by 100%.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Performed regular segment cycle counts and inventory audits to maintain accurate records.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Boosted team productivity and efficiency by leveraging top-notch abilities.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Shouldered management responsibilities during absence of manager.
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