Skilled and enthusiastic professional with more than 15 years of experience managing operations in Laboratory Service Centers. Experienced in team development leading to high preforming teams. Experienced ensuring the ongoing improvement of customer service phlebotomy standards within the assigned territory.
Proficient at improving processes, maximizing team productivity through data and collection metrics. Ensure compliance with federal, state, and local,and departmental regulations and policies.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
08/2018 to 04/2020
Float PhlebotomistLabcorp – Ann Arbor, MI,
Collected specimens according to established procedures . This includes, but not limited to: drug screens, biometric screening and life insurance exams.
Collected blood samples, properly labeled and prepared all samples Dispense oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Function as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.
Understood and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
02/2014 to 06/2016
Pre-Analytical SupervisorBaylor Scott & White Health – Plano, TX,
Managed 3 specialty outpatient service site Transplant Lab services Women’s Cancer Center & Cancer Research Center. Supervised a team 26 of phlebotomist 8 pre-analytical employees, created work schedules for inpatient/outpatient staff.
Collected and assembled metrics and statistics for analysis in meeting demands of units and staffing needs, for department
Created and implemented standard workflows, including a project to reduce turnaround time of CBC’s to doctors for patients awaiting same day chemotherapy.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Coached, developed, disciplined, and evaluated lab service personnel.
Payroll and timekeeping for assigned employees using timekeeping system.
Worked bench as a phlebotomist/ lab assistance to balance staffing levels.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
01/2010 to 02/2014
Phlebotomy Branch ManagerExamOne – City, STATE,
Performed all departmental functions, including cost control, overall operations, and profitability of the branch offices.
Recruited examiners, and Physician for collection site, to ensure that coverage is adequate for all types of collections that took place in defined geography.
Maintained confidentiality client information to prevent mishandling of data and potential breaches.
Coordinated and communicated with the sales representative, intern and remote sales support for the office on a regular basis to ensure that the branches operations exceeded the client's expectations.
Assessed budget plans and present costs to forecast trends and recommend changes.
Assessed employee performance and developed improvement plans.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Observed all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters including other special training.
01/2003 to 12/2009
Area Phlebotomy ManagerQuest Diagnostics – City, STATE,
Supervised team of 10 Patient Service Supervisors in San Francisco, Alameda, Contra Costa Counties.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Direct day-to-day administrative and operational functions for 106 Patient Service facility, providing guidance and leadership to over 206 employees.
Developed policies and procedures for effective phlebotomy management.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Increased patient satisfaction scores by 80% with customer service training and auditing.
Excellent oral and written communication skills with ability to interact professionally with staff and clients.
Used coordination and planning skills to achieve results according to schedule.
Education
Expected in 06/1978
High School Diploma: Sunset High School - Hayward, CA GPA:
Expected in
: General Studies San Jose State University - San Jose, CA GPA:
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