flight service supervisor resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Customer-focused professional with experience in facilitating airline ground operations at regional and international airports. Accomplished in enhancing airline operations through process improvement, internal audits, and staff development. History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service. Looking to take next career step in customer service and leadership with a private chartered flight company committed to elevating customer travel experiences.
  •  Teamwork
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Medical terminology knowledge
  •  reliable
  • Trusted key holder
  • Exceptional communication skills
  • Training development aptitude
  • Multilingual (I.e Arabic , English, Swahili , Somali
Work History
02/2016 to Current Flight Service Supervisor Thermo Fisher Scientific Inc. | Boulder, CO,
  • Responds to Flight Attendants general questions in person and by phone.
  • Files expense reimbursement,  and handles mail .
  • Provides all needed upport by the Crew Service Centers
  • Assists in the coordination of Flight Attendant parking and Crew Ids
  • Assign for Hotel vouchers and food to the crews.
  • Answer all Questions that Captain and the crew needs
  • Assists the Duty  with all aspects of Flight Service operation.
  • - Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to passengers.
  • Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding
  • Carry out Credit Card verification and travel document checks diligently.
  • Monitor baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to passengers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.
  • Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.
  • Co-ordinate the airport operation of chauffeur-driven limousines for eligible passengers after arrival, and open the Emirates arrival information desk.
  • From time to time based on the directions of the Supervisor/Airport Services Manager assist with the airport operations.
  • Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes.
03/2011 to 02/2016 Airport Operations Qatar Airways | City, STATE,
  • Supports the Station Manager in leading airport personnel to provide a superior customer service experience.
  • Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft.
  • Leads and directs airport personnel to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations, including DOT, FAA and other government agencies.
  • Check-in passengers and answer all Questions needed.
  • Provides assistance with preparation of management presentations and special projects as required.
  • Accepting, checking and tagging customers’ baggage.
  • Performing clearance and verification of documents.
  • performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement.
  • Accepting and activating customers’ self-tagged baggage.
01/2008 to 03/2011 Lead Customer Service Representative United Airlines | City, STATE,
  • Checked-in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.
  • Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.
  • Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
  • Assisted customers with special needs and quickly addressed and resolved customer complaints.
  • Reinforced compliance with FAA, and airport regulations.
  • Communicate with passengers.
  • Generate passenger reservations and boarding passes.
  • Operate a computer to enter and retrieve data.
  • Open/close aircraft door before flight departure and upon flight arrival.
  • Read passenger identification documents, baggage tags, cargo labels, and flight status information.
  • Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation).
  • Great passenger and ensure they feel warmly welcome.
  • Recognize that operates
Expected in Current Associate of Science | Quincy college, Quincy MA, GPA:

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Resume Overview

School Attended

  • Quincy college

Job Titles Held:

  • Flight Service Supervisor
  • Airport Operations
  • Lead Customer Service Representative


  • Associate of Science

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