Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Skills
Inbound and Outbound Calling
Sales expertise
International sales support
Route dispatch
Receiving support
POS systems expert
Technical Support
Flight operations
Creating flight routes
Shipping and receiving operations
Airline Operations
Conflict Resolution
Cleanliness and sanitation
Crew coordination
Ramp service
Food and beverage preparation
Guest services
Reservations
Relationship Development
Work flow planning
Superb time management skills
Business operations
Report preparation
Credit card processing
Complaint resolution
Recordkeeping strengths
Administrative support
Multi-line phone talent
Money handling abilities
Safety operation procedures
Business operations management
Firefighting operations
Company Policy Adherence
Training and Development
Emergency care
Preflight briefings
Public speaking
Hospitality service expertise
Verbal and written communication
Policies and Procedures Implementation
Risk analysis and management
Negotiation
Natural leader
Work History
Flight Operation Integration/Flight Attendant , 02/2014 - Current Two Men And A Truck – Northville, MI,
Adjusted and aligned course material to meet individual needs.
Organized and conducted cockpit familiarization classes and prepared reports on students' proficiency.
Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.
Trained individual clients in art of aviation through theoretical and practical flight instruction.
Created and implemented written and oral assessments.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Reassured and comforted passengers during turbulent flights and unavoidable delays.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Collaborated with on-site personnel, including maintenance and air traffic control, to resolve problems and facilitate seamless operations.
Engaged employees in business processes with positive motivational techniques.
Recommended loan approvals and denials based on customer loan application reviews.
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Assessed budget plans and present costs to forecast trends and recommend changes.
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Assessed employee performance and developed improvement plans.
Recruited, interviewed, hired and trained several employees and implemented mentoring program to promote positive feedback and engagement.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Bank Operations Manager, 07/2009 - 07/2013 Wachovia Bank – City, STATE,
Protected company assets with strategic risk management approaches.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Identified and capitalized on community business opportunities with effective networking.
Resolved escalated customer issues and boosted retention rates by 65%
Evaluated checking account applications against outline specifications to approve, reject or recommend adjustments files.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Submitted loan applications to loan underwriter for verification and recommendation.
Education
Bachelor of Applied Science in Information Technology: Business Management , Expected in 05/2004 - Troy State University - Troy Alabana, GPA:
: High School Diploma, Expected in 05/1992 - Southside High School - Selma, AL GPA:
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School Attended
Troy State University
Southside High School
Job Titles Held:
Flight Operation Integration/Flight Attendant
Operations Manager
Bank Operations Manager
Degrees
Bachelor of Applied Science in Information Technology
