Flight Leader / Flight Attendant Resume Example
Organized and efficient Flight Attendant / Flight Leader focused on putting passengers at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills. Talented and trained extensively in all aspects of aviation, including Charters and Special Events. Background includes many years of customer service experience offering 30 years experience in the travel industry.
Superb work ethic as a well-traveled Flight Attendant who is an enthusiastic team player and self-starter with a desire to succeed. Listens actively to questions and resolves issues and disputes tactfully and effectively. Superb salesperson who boosts airline revenue by effectively upselling in-flight products.
Seeks a position offering opportunities for long term professional and personal growth. High-energy Flight Attendant / Flight Attendant Leader skilled in resolving conflicts through proactive communication. A natural leader with a passion for team building and promoting positive company morale. Promotes customer loyalty by establishing positive relationships with customers and skilled at communicating with people from all backgrounds while providing exceptional customer service.
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City Of Cincinnati, Oh – Cincinnati , OH
- Selected to represent Delta's most prestigious clientele via their private charter programs for their most prestigious clients including NFL Professional Sports Teams, MLB Professional Sports Teams, NHL Professional Sports Teams, US Military Charters, Delta Air Lines Department or Promotional Charters and numerous Private Industry Charters.
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Addressed passengers' concerns about delayed, canceled and rerouted flights and resolved any issues with my many years of knowledge, understanding and airline experience as well as utilizing tools provided for compensating passengers for their inconveniences.
- Explained the use of safety and emergency equipment and answered passengers' questions.
- Solicited customer feedback and resolved any problems through the necessary processes required by my airline.
- Promoted the safety, comfort and welfare of passengers with both individual and general safety briefings and familiarizing passengers with airline policy and FAA procedures.
- Supervised unaccompanied minors during flights.
- Reduced company costs through effective management of Flight Attendant staffing and time management.
- Administered first aid to passengers experiencing medical emergencies.
- Inventoried and stocked aircraft cabin interiors for flights with equipment and supplies.
- Trained on all cabin operations of various aircrafts, including Boeing 747, 767, 757, 737, 727, McDonnell Douglas MD-88, MD-90, DC-8, DC-9, DC-10 and Lockheed Martin L-1011 aircrafts.
- Relayed updates and information to passengers in a friendly and timely manner.
- Trained and coached multiple new-hire flight attendants.
- Upsold products such as Duty-Free and Delta Air Lines branded and promotional merchandise during flights, resulting in record in-flight sales.
- Maintained a friendly, positive attitude when dealing with distressed passengers and/or co-workers.
Internal Revenue Service – City , STATE
- Worked on the nationwide conversion from mainframe computers to mini and micro computers.
- Worked on the development team that created the user interfaces for mini and micro computers.
- Translated departmental goals, feature concepts and departmental needs into prioritized requirements.
- Developed and evolved the consumer-facing, multi-channel roadmap for desktop applications.
- Collaborated with the support teams to launch products on time and within budget.
- Set up, maintained and monitored the computer room, tape library along with the network and other computer infrastructure.
- Set up staff workstations with desktops.
- Created innovative and intuitive product features such as forms automation.
- Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
- Gathered detailed use cases and requirements through regular on-site visits.
- Partnered with the other programming and IRS departments to translate product features to be used into consumer messaging.
- Led bi-weekly briefings to develop team strategies and define project goals.
- Led communication with managers regarding goals and progress made.
- Translated technical specifications into detailed flow-charts and required technical manuals.
- Tested and implemented new technology-based global projects such as the Weekly Housekeeping program resetting total weekly indicators back to zero and Collection Notification Diagnostics automation.
- Coached and mentored several new staff members, including conducting performance reviews.
- Collaborated with departmental managers and other automation teams to drive development.
- Delivered on-site technical support for multiple departments and staff.
- Selected to write a travel feature article for the Delta Air Lines July 2011 issue of "Sky Magazine" for on-board worldwide distribution.
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Resume Overview
School Attended
- Tarrant County College
Job Titles Held:
- Flight Leader / Flight Attendant
- Computer Programmer/Analyst
Degrees
- Associate of Applied Science : Computer Science ,
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