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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced Flight Attendant with more than 15 years of employment in the airline industry. Possessing a cumulative 25+ years of experience in sales, hiring, client relations, team-building, social media marketing and travel & tourism. Smart, polished, punctual with a team-oriented mentality and dynamic interpersonal skills, in search of a new and challenging position within the travel industry.

Skills
  • Staffing specialist in a high paced environment with high goals of filling positions at all levels of experience
  • Customer Service: Twenty Five (25) years of customer service/sales management and experience in the hospitality and event planning industries.
  • Proficient in all Microsoft Office programs, Q& A, and working knowledge of SABRE
  • Advertising, Trade shows
  • Bilingual (Spanish & English fluency)
  • Excellent Communication skills
  • Dependable
  • Team Player, Self Starter who works well with others as well as alone. Friendly, positive attitude
  • Extensive team building Experience
  • Excel in Conflict resolution
  • Excellent Knowledge of First-aid and CPR, guest safety protocols and flight emergency procedures.
  • Proven skills in responding to emergency situations and maintaining calm demeanor under pressure.
Experience
12/2003 to Current
Flight Crewmember / Flight Attendant Cognizant Technology Solutions Vernon Hills, IL,
  • Provide personal services to ensure the safety and comfort of airline passengers, including those with special needs such as children or disabled passengers.
  • Announce and demonstrate safety and emergency procedures.
  • Assist passengers with travel information such as flights, weather, travel routes, times of travel and schedules.
  • Perform and participate in pre-flight briefings concerning weather conditions, routes, emergency procedures, flight plans and beverage service.
  • Conduct regular checks of the cabin to ensure passenger comfort and compliance of Federal Aviation Regulations.
  • Administer First Aid and CPR as needed to passengers in distress.
  • Present food and drinks for sale on-board during cabin service.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
12/1997 to 12/2004
Customer Relations Manager- Sales Manager Party Time Inc City, STATE,
  • Sold, Negotiated, planned and executed over two hundred (200) various social and corporate events.
  • Directed all aspects of product development and marketing, including concept generation, product formulation, naming, packaging, positioning, advertising, marketing research, marketing plan development and capital planning.
  • Performed strategic planning focusing on breaking into new markets through continuous analysis of competitors, launching of new service offerings and defining attractive segments.
  • Developed and maintained advantageous partnerships and alliances for the company.
  • Successful participation in trade shows, exhibits and launching of events, road shows, etc.
  • Interacted directly with installation supervisors, vendors and project managers at trade shows.
  • Worked extensively as a phone sales operator for the company.
  • Researched, resolved and mediated issues in all aspects of the business.
  • Worked with external sub-contractor representatives to address customer needs.
  • Addressed inquiries from clients and acted as a liaison for contractors
08/2000 to 09/2002
Senior Recruiter CareersUSA City, STATE,
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Planned and executed recruitment events to bring in area candidates.
  • Contacted all job applicants to inform of application status.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Organized applicant drug tests and obtained results.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Negotiated candidate salaries and prepared employment contracts.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
12/1995 to 12/1997
Customer Service Manager; Event Producer Ultimate Sound Productions City, STATE,
  • Worked my way up from Trainee to Senior Manager in less than two (2) years.
  • Addressed and managed all customer service concerns and communications.
  • Trained new staff on the use of company software (Q&A) and company policies.
  • Developed a customer complaint management system.
  • Sold, planned and executed more than fifty (50%) percent of the events booked by company.
  • Implemented and carried out an internal employee appreciation program.
Education and Training
Expected in 12/2004
Bachelor of Science (B.S.) degree: Tourism And Travel Management
Florida International University - Miami, FL,
GPA:
Expected in
Associates of Science (A.S.) degree: Travel and Tourism
Broward Community College - Fort Lauderdale, FL
GPA:
Expected in
High School Diploma:
Newtown High School - Elmhurst, NY,
GPA:
Additional Information
  • Seeking a rewarding and dynamic position where my acquired knowledge, extensive experience and customer service skills can contribute to both the organization’s success and my professional growth.

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Resume Overview

School Attended

  • Florida International University
  • Broward Community College
  • Newtown High School

Job Titles Held:

  • Flight Crewmember / Flight Attendant
  • Customer Relations Manager- Sales Manager
  • Senior Recruiter
  • Customer Service Manager; Event Producer

Degrees

  • Bachelor of Science (B.S.) degree
  • Associates of Science (A.S.) degree
  • High School Diploma

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