Experienced Flight Attendant with more than 15 years of employment in the airline industry. Possessing a cumulative 25+ years of experience in sales, hiring, client relations, team-building, social media marketing and travel & tourism. Smart, polished, punctual with a team-oriented mentality and dynamic interpersonal skills, in search of a new and challenging position within the travel industry.
Skills
Staffing specialist in a high paced environment with high goals of filling positions at all levels of experience
Customer Service: Twenty Five (25) years of customer service/sales management and experience in the hospitality and event planning industries.
Proficient in all Microsoft Office programs, Q& A, and working knowledge of SABRE
Advertising, Trade shows
Bilingual (Spanish & English fluency)
Excellent Communication skills
Dependable
Team Player, Self Starter who works well with others as well as alone. Friendly, positive attitude
Extensive team building Experience
Excel in Conflict resolution
Excellent Knowledge of First-aid and CPR, guest safety protocols and flight emergency procedures.
Proven skills in responding to emergency situations and maintaining calm demeanor under pressure.
Experience
12/2003 to Current
Flight Crewmember / Flight AttendantCognizant Technology Solutions – Vernon Hills, IL,
Provide personal services to ensure the safety and comfort of airline passengers, including those with special needs such as children or disabled passengers.
Announce and demonstrate safety and emergency procedures.
Assist passengers with travel information such as flights, weather, travel routes, times of travel and schedules.
Perform and participate in pre-flight briefings concerning weather conditions, routes, emergency procedures, flight plans and beverage service.
Conduct regular checks of the cabin to ensure passenger comfort and compliance of Federal Aviation Regulations.
Administer First Aid and CPR as needed to passengers in distress.
Present food and drinks for sale on-board during cabin service.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
12/1997 to 12/2004
Customer Relations Manager- Sales ManagerParty Time Inc – City, STATE,
Sold, Negotiated, planned and executed over two hundred (200) various social and corporate events.
Directed all aspects of product development and marketing, including concept generation, product formulation, naming, packaging, positioning, advertising, marketing research, marketing plan development and capital planning.
Performed strategic planning focusing on breaking into new markets through continuous analysis of competitors, launching of new service offerings and defining attractive segments.
Developed and maintained advantageous partnerships and alliances for the company.
Successful participation in trade shows, exhibits and launching of events, road shows, etc.
Interacted directly with installation supervisors, vendors and project managers at trade shows.
Worked extensively as a phone sales operator for the company.
Researched, resolved and mediated issues in all aspects of the business.
Worked with external sub-contractor representatives to address customer needs.
Addressed inquiries from clients and acted as a liaison for contractors
08/2000 to 09/2002
Senior RecruiterCareersUSA – City, STATE,
Sourced, qualified and conducted screening interviews with job candidates.
Planned and executed recruitment events to bring in area candidates.
Contacted all job applicants to inform of application status.
Brought in well-qualified, multifaced job candidates to fill open positions.
Organized applicant drug tests and obtained results.
Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
Negotiated candidate salaries and prepared employment contracts.
Conducted interviews to ensure solid cultural alignment between client and candidate.
12/1995 to 12/1997
Customer Service Manager; Event ProducerUltimate Sound Productions – City, STATE,
Worked my way up from Trainee to Senior Manager in less than two (2) years.
Addressed and managed all customer service concerns and communications.
Trained new staff on the use of company software (Q&A) and company policies.
Developed a customer complaint management system.
Sold, planned and executed more than fifty (50%) percent of the events booked by company.
Implemented and carried out an internal employee appreciation program.
Education and Training
Expected in 12/2004
Bachelor of Science (B.S.) degree: Tourism And Travel Management Florida International University - Miami, FL, GPA:
Expected in
Associates of Science (A.S.) degree: Travel and Tourism Broward Community College - Fort Lauderdale, FL GPA:
Expected in
High School Diploma: Newtown High School - Elmhurst, NY, GPA:
Additional Information
Seeking a rewarding and dynamic position where my acquired knowledge, extensive experience and customer service skills can contribute to both the organization’s success and my professional growth.
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