FLIGHT CREWMEMBER / FLIGHT ATTENDANT
Experienced Flight Attendant with more than 15 years of employment in the airline industry. Possessing a cumulative 25+ years of experience in sales, hiring, client relations, team-building, social media marketing and travel & tourism. Smart, polished, punctual with a team-oriented mentality and dynamic interpersonal skills, in search of a new and challenging position within the travel industry.
- Staffing specialist in a high paced environment with high goals of filling positions at all levels of experience
- Customer Service: Twenty Five (25) years of customer service/sales management and experience in the hospitality and event planning industries.
- Proficient in all Microsoft Office programs, Q& A, and working knowledge of SABRE
- Advertising, Trade shows
- Bilingual (Spanish & English fluency)
- Excellent Communication skills
| - Dependable
- Team Player, Self Starter who works well with others as well as alone. Friendly, positive attitude
- Extensive team building Experience
- Excel in Conflict resolution
- Excellent Knowledge of First-aid and CPR, guest safety protocols and flight emergency procedures.
- Proven skills in responding to emergency situations and maintaining calm demeanor under pressure.
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01/2004 to CurrentFlight Crewmember / Flight AttendantCompany Name － City, State- Provide personal services to ensure the safety and comfort of airline passengers, including those with special needs such as children or disabled passengers.
- Announce and demonstrate safety and emergency procedures.
- Assist passengers with travel information such as flights, weather, travel routes, times of travel and schedules.
- Perform and participate in pre-flight briefings concerning weather conditions, routes, emergency procedures, flight plans and beverage service.
- Conduct regular checks of the cabin to ensure passenger comfort and compliance of Federal Aviation Regulations.
- Administer First Aid and CPR as needed to passengers in distress.
- Present food and drinks for sale on-board during cabin service.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
01/1998 to 01/2005Customer Relations Manager- Sales ManagerCompany Name － City, State- Sold, Negotiated, planned and executed over two hundred (200) various social and corporate events.
- Directed all aspects of product development and marketing, including concept generation, product formulation, naming, packaging, positioning, advertising, marketing research, marketing plan development and capital planning.
- Performed strategic planning focusing on breaking into new markets through continuous analysis of competitors, launching of new service offerings and defining attractive segments.
- Developed and maintained advantageous partnerships and alliances for the company.
- Successful participation in trade shows, exhibits and launching of events, road shows, etc.
- Interacted directly with installation supervisors, vendors and project managers at trade shows.
- Worked extensively as a phone sales operator for the company.
- Researched, resolved and mediated issues in all aspects of the business.
- Worked with external sub-contractor representatives to address customer needs.
- Addressed inquiries from clients and acted as a liaison for contractors
08/2000 to 09/2002Senior RecruiterCompany Name － City, State- Sourced, qualified and conducted screening interviews with job candidates.
- Planned and executed recruitment events to bring in area candidates.
- Contacted all job applicants to inform of application status.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Organized applicant drug tests and obtained results.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
- Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
- Negotiated candidate salaries and prepared employment contracts.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
01/1996 to 01/1998Customer Service Manager; Event ProducerCompany Name － City, State- Worked my way up from Trainee to Senior Manager in less than two (2) years.
- Addressed and managed all customer service concerns and communications.
- Trained new staff on the use of company software (Q&A) and company policies.
- Developed a customer complaint management system.
- Sold, planned and executed more than fifty (50%) percent of the events booked by company.
- Implemented and carried out an internal employee appreciation program.
12/2004Bachelor of Science (B.S.) degree: Tourism And Travel ManagementFlorida International University － City
Associates of Science (A.S.) degree: Travel and TourismBroward Community College － City, State
High School DiplomaNewtown High School － City
Fully bi-lingual in both English and Spanish
