I have been involved in aviation for almost 30 years, with 25 of those being in customer care. From passenger service supervisor to travel agent I have been the face of the company I work for to the customer. Also, with my massage therapy business, personal trainer certification, and yoga teacher certification I have dealt with many people in a personal setting, as well as group settings. My varied background in customer care show I have the necessary people skill to deliver NetJets concierge-level service experience.
Customer service specialist
Calm under pressure
Flight Coordinator, 01/2011
to 05/2014 NetJets – Columbus,
OH Manage inbound and outbound communication with flight crews via current day and next day briefing information, proactive communication and crew advocacy. Manage flight information for the company through flight following processes, communicating information through Inellijet II, maintaining contract compliance and correctly and efficiently documenting real-time duty events for the crews.
Senior Travel Coordinator, 05/2007
to 01/2011 NetJets – Columbus,
OH Coordinate all travel arrangements for Netjets employees and guests based upon contracts established with other commercial airlines, hotels, and ground transportation. Enforce pilot and flight attendant union contract guidelines in relation to travel needs.
Supervisor, Passenger Service, 03/1985
to 05/2007 US Airways – Columbus,
OH Responsible for the safe and efficient operations of the passenger check-in counter and arrival and departure gates. Assigned agents according to flight schedules and was responsible for addressing all customer complaints during irregular operation. Coordinated meal and hotel vouchers for distressed passengers. Tracked aircraft arrivals and departures and adjusted staffing to support flight schedules. Ensured FAA, airport, and company policies as well as safety and security regulations were enforced.
2000 Licensed, Ohio State Medical Board - Columbus,
Certified Fitness Trainer,
1997 International Sports Sciences Association - Columbus,
Associate of Arts: Business Managementq,
1988 Lansing Community College - Lansing,
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Companies Worked For:
Licensed, Ohio State Medical Board
International Sports Sciences Association
Lansing Community College
Job Titles Held:
Senior Travel Coordinator
Supervisor, Passenger Service
Massage Therapy , 2000 Certified Fitness Trainer , 1997 Associate of Arts : Business Managementq , 1988
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