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flight attendant supervisor resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Qualifications

1985 - Trans World Travel Academy, Kansas City, MO Flight Attendant Qualification 2000/2005 - JetBlue University, Miami, FL, (Flight Attendant Qualification, Leadership, Emergency Response) 2002 - Dale Carnegie Institute, New York, NY (Leadership Training, Graduate Assistant) 2011- Embry Riddle University, Florida (Aviation Safety and Safety Management Systems) Training classes: 2001 Flight Attendant Instructor Training 2001 Care Team Response Training 2001 MedLink Train the Trainer Certification 2002 Fish Philosophy 2002 CRM - Crew Resource Management Instructor Training 2003 Time Management - What Matters Most 2004 Inflight Supervisor Training I 2004 Principles of Leadership and People 2006 Inflight Supervisor Training II 2006 Principles of Leadership in Action 2007 Conflict Management Training 2008 Crewmember Resources Management 2011 Embry Riddle Aviation Safety and Systems Management 2013 Care Team Leadership Computer Training Experience: ATMS, Flight Speed/Open Skies, Nova, Bourneman, Sabre Microsoft Word, Excel, PowerPoint, Outlook

Relevant Experience
Experience
01/1 to Current Flight Attendant Supervisor JetBlue Airways | City, STATE,
  • resumesample@example.com 110 HoursMonth
  • Responsible for the safety and security of passengers, fellow crew members while on board JetBlue Airways aircraft
  • Evaluate new hire and performance of flight attendants
  • Perform preflight, boarding, safety demonstrations, cabin walk-thru, service and safety procedures while in flight, arrival duties and post flight duties
  • Develop, train, ensure final qualification of new hire flight attendants
  • Enforce FARs and policies and procedures as dictated by the FAA and JetBlue Airways. Ensure compliance of passengers and crew
  • Flight attendant certified on Airbus 320 and Embraer 190 aircraft
  • Demonstrated expert knowledge and application of FARs.
  • Utilize communication and problem solving skills while onboard aircraft $55,000 Annually Debra Shea - Base Manager - resumesample@example.com (XXX) 903-1038 ( resigned) 40 + Hours Weekly
  • Manage 80-150 direct report Flight Attendants
  • Ensure safety compliance of Flight Attendant work force as per FAA and JetBlue Airways policies and procedures for part(s) 121, 125 and 135.
  • Conduct evaluations of Flight Attendant performance including safety and equipment knowledge and evacuation procedures.
  • Maintain Flight Attendant administrative, performance and coaching records
  • Airbus 320 and Embraer 190 qualified
  • Develop supplemental training for base Flight Attendants
  • Interview and mentor new Flight Attendant and management personnel; Targeted selection trained for interviewing process
  • Assist with development of Inflight Scheduling Guide and Flight Attendant Manual.
  • Evaluate, investigate and apply company policies and procedures related to compliance of FARs.
  • Development and Chairperson of FLL Communication Team. Communicate and ensure compliance of FARs and company policies as applicable between Customer Service and Inflight Service departments. Facilitator of CRM during briefing and boarding processes
  • Logistics coordinator for development of Inflight Safety and Scheduling Teams. Developed materials for training of management and flight attendant teams. Emphasis on FAR compliance
  • Care Team qualified. Member of trauma response team deployed for assistance of JetBlue Airways' crew members and customers during airline emergencies. Utilized during Sept. 11, 2001 disaster
  • Participated in policy making decisions $42,000 Annually Brian Manubay, Manager Inflight Training (Retired) 40+ Hours weekly
  • Developed training programs for new hire and annual recurrent training for flight attendants
  • Wrote outlines for certification of JetBlue Airways' training programs. Approved by FAA in summer of 2001
  • Worked closely with FAA Cabin Safety Inspector
  • Provided suggestions, feedback and evaluation of FOTM
  • Analyzed, processed and recorded data for instruction, evaluation and program development
  • Surrogate book owner of the Flight Attendant Manual
  • Instructed, evaluated programs and testing processes for instructors, new hire training and recurrent training
  • Taught CRM and Emergency Procedures to Flight Attendants and Flight Deck Crewmembers
  • Participated in policy making decisions $39,000 Annually Doreen Lawrence - Director Inflight Service (Retired) 40+ hours weekly
  • Assisted Director of Inflight Service with development of departmental policies and procedures in compliance with FARs and FAA policies and procedures
  • Documented flight attendant performance records
  • Flight attendant certified on Airbus 320 aircraft
  • Maintained Flight Attendant Manual; provided updated material to flight attendants $39,000 Annually Richard Galloway - Director Crew Services (Retired) 40+ hours weekly
  • Developed and implemented crew services policies and procedures in accordance with the FARs
  • Executed plans for compliance with FARs for flight attendants and flight deck crew members during regular and irregular operations
  • Assisted in development of Inflight Scheduling Guide, incorporating company policies and procedures with FARs
  • Analyzed and processed data for FAR compliance and execution of company policies and procedures
  • Use of Sabre, Nova and Bourneman programs $27,000 Annually Donald J. Fleming, General Manager 40+ Hours weekly
  • Manage 75-150 direct report flight attendants
  • Ensure safety compliance of flight attendant work force as per FAA and TWA policies and procedures.
  • Conduct evaluations of flight attendant performance including safety and equipment knowledge and evacuation procedures.
  • Maintain flight attendant administrative, performance and coaching records
  • Interview and mentor new Flight Attendant and management personnel
  • Trained member of TWA's Trauma Response Team
  • Assist with writing of Emergency Procedures Handbook and Flight Attendant Manual. Evaluate, investigate and apply company policies and procedures related to compliance of FARs.
08/1995 to 01/2000 Crew Scheduler/Crew Planner Atlas Air, Inc | City, STATE,
  • Paula Dillon - Supervisor Crew Services (Retired) (516) 384-6278
  • Developed monthly schedules for flight deck crewmembers in accordance with FARs applicable to international and charter flying
  • Implemented policies and procedures of FAA and Atlas Air for flight deck crew members for daily and irregular operations, both domestically and internationally
  • Assisted with daily activities of scheduling flight deck crewmembers
01/1 to 01/1 Instructor/Program Developer Trans World Airways, Inc | City, STATE,
  • 85 Hours monthly Donald Fleming, General Manager Eastern Region resumesample@example.com (845) 752-3200
  • Responsible for the safety and security of passengers, fellow crew members while on board TWA aircraft
  • As Flight Service Manager, provided leadership and flight briefings to flight attendants for each flight
  • Perform preflight, boarding, safety demonstrations, cabin walk-thru, service and safety procedures while in flight, arrival duties and post flight duties
  • Ensure passengers and crew comply with FARs and policies and procedures as dictated by the FAA and Trans World Airlines
  • Flight attendant certified on Boeing 727, 747, 767, McDonnell-Douglas DC9-80, DC9-10, DC9-30, DC9-40 and Lockheed 1011 aircraft
  • Demonstrated expert knowledge and application of FARs.
  • Utilized communication and problem solving skills while onboard aircraft
  • Participated in special assignment activities including working with Crew Services to ensure compliance with FARs, development of Communication Center with emphasis on communication of FARs and company policies and procedures and manual compliance
  • Successfully interfaced with cabin crew members, flight deck crew members, customer service, crew schedulers, ground operations and management personnel $25,000 Annually H. Lucy Hathaway, Manager Inflight Training (Retired) 40+ Hours weekly
  • Developed and instructed training programs for new hire and annual recurrent training for flight attendants
  • Wrote outlines for line flight attendants for professional development of
  • Provided suggestions, feedback and evaluation of TWA safety policies and procedures
  • Analyzed, processed and recorded data for instruction and evaluation of flight attendants
  • Recruited and interviewed new flight attendant candidates
  • Interviewed and trained flight attendants for Flight Service Manager positions
  • Co-wrote home study course for Trans World Travel Academy, accredited by National Home Study Council; focus on safety, security and medical procedures related to flight attendant duties
Education
Expected in 2011 | Embry-Riddle Aeronautical School, , GPA:
2011 Embry-Riddle Aeronautical School
Expected in 2003 | Dale Carnegie Leadership Training, , GPA:
2003 Dale Carnegie Leadership Training
Expected in 2000 | Travel College, , GPA:
2000 JetBlue Airways/Travel College
Expected in 1985 | Trans World Travel Academy, , GPA:
1985 Trans World Travel Academy
Expected in 1981 College Prep | St. James High School, , GPA:
High School St. James High School, Carney's Point, NJ 1981 4-Year College Prep College
Expected in | Elementary Education, Early Childhood Education West Chester University, West Chester, PA GPA:
West Chester University, West Chester, PA Major: Elementary Education Minor: Early Childhood Education 1985 BSED Education Aviation Training
Affiliations
Care Team qualified. Member of trauma response team deployed for assistance of JetBlue Airways' crew members and customers during airline emergencies. Utilized during disaster
Certifications
Emergency Response MedLink Train the Trainer Certification
Skills
Faa, Fars, Training, Scheduling, Crm, Customer Relationship Management, Operations, Coaching, Customer Service, Mentor, Receptionist, Retail Sales, Security, Instructor, Training Programs, Interviewing, Logistics, Lockout/tagout, Problem Solving, Safety Procedures, Testing, Sabre, Conflict Management, Emergency Response, Excel, Microsoft Word, Outlook, Powerpoint, Safety Management, Systems Management, Time Management, Word, Administrative Assistant, Aviation

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Resume Overview

School Attended

  • Embry-Riddle Aeronautical School
  • Dale Carnegie Leadership Training
  • Travel College
  • Trans World Travel Academy
  • St. James High School
  • West Chester University

Job Titles Held:

  • Flight Attendant Supervisor
  • Crew Scheduler/Crew Planner
  • Instructor/Program Developer

Degrees

  • College Prep

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