flight attendant purser resume example with 20+ years of experience
Accomplished Flight Attendant offering over 13 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality.
I am a very enthusiastic Flight Attendant eager to contribute to team success through hard work, attention to detail and excellent organization skills that is capable of mentoring new hires and promoting camaraderie.
- Preflight briefings
- Brand Promotion
- Airline Operations
- Training and Development
- Conflict Resolution
- Company Policy Adherence
- Verbal and written communication
- Infant AED and CPR
- Crew coordination
- Aviation regulations
- Emergency Response
- Food and beverage preparation
- Relationship Management
- Interpersonal communications
- Safety and compliance
- Continuing education in the Field of Commerce
- Member of the University Economics Club
- Elected to President for Student Organization in 1978 - 1980
- Received Academic Excellence Scholarship
City, STATE, 06/2013 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensure safety and comfort of customers onboard aircraft.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Relayed updates and information to passengers after confirming key details with pilot and flight crew.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Controlled entertainment for passengers through onboard video and audio systems.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Led projects and analyzed data to identify opportunities for improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
City, STATE, 05/2008 - 06/2013
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Completed pre-flight safety, passenger, and inventory checks.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Ran food and beverage cart at appropriate times to dispense passenger refreshments.
- Assisted passengers with locating seats and storing luggage under seats or in overhead bins.
- Organized and stocked inventory of passenger comfort, food, and beverage items.
- Maintained passenger cabin to meet airline cleanliness standards.
- Dealt with disruptive passengers according to federal and company requirements.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Oversaw and mentored junior flight attendants on proper procedures and crew standards.
- Distributed supplies such as headphones and blankets to passengers.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Relayed updates and information to passengers after confirming key details with pilot and management.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
City, STATE, 01/1996 - 01/2007
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Listened to customers in actively to assess issues and provide accurate information.
- Contacted outside providers on behalf of customers to help solve problems.
- Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Accessed multiple databases to investigate customer questions and concerns.
- Maintained CRM database with customer updates and report generation.
- Served as point of contact for customers and worked to resolve delivery constraints and time sensitive issues.
- Coordinated with colleagues to oversee special requests made by customers such as feedback on time deliveries.
- Coordinated special projects and managed schedules.
- Recruited, trained and coached Customer Service Representatives.
When you love what you are doing,you will never work in your life.
Been a true statement in my case.Being a Flight Attendant gave me so much opportunities to meet all kinds of people from different walks of life.
See the world and learn different cultures,traditions,and the diversities of the world we live. It is indeed limitless!
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Resume Overview
School Attended
- Institut Villa Pierrefeu
- Polytechnic University of The Philippines
Job Titles Held:
- Flight Attendant /Purser
- Air Transportation Supervisor /Lead Flight Attendant
- Customer Advocate Team, Office of the VP
Degrees
- Some College (No Degree)
- Bachelor of Science
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