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Flight Attendant resume example with 10+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
Strong organizational skills Energetic work attitude Active listening skills Large cash/check deposits expert Seasoned in conflict resolution Customer service expert Sharp problem solver Adaptive team player Courteous demeanor ACCOMPLISHMENTS Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Core Strengths
  •  sound judgment to make good decisions based on information gathered and analyzed.
  • Interaction with people effectively. Able and willing to share and receive information
  • Pays close attention to detail, accuracy and completeness.
  • Displays energy and enthusiasm in approaching the job.
Work Experience
2015 to Current Flight Attendant Omni Air International | Dulles, VA,
  • Set high standards for consistent in-flight service that included serving meal/beverages and selling onboard products
  • Handled a wide variety of situations while in continuous contact with the public
  • Worked independently or as part of a team without supervision
  • Ensured the safety and comfort of customers
  • handled difficult situations, problem solving and complaint resolution
  • Provided leadership by responding to a variety of emergency and non-emergency situations
  • Worked in climates and locations across the globe and worked variable shifts
  • Excellent communication and interpersonal skills; friendly reception of all customers
 
Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
2013 to 2015 Reservations/Ramper/Gate Agent Local Public Eatery | Seattle, WA,
  • Responsible for the execution in our Joint Venture day to day promotion of selling all other SkyTeam and Alliance partners, and Delta subsidiaries.
  • Responsible for over the phone communications, written communication, promoting Delta corporate goals and work place initiatives.
  • Implementing cost control and reduction initiatives.
  • Financial responsibilities include managing a budget of over $1M in operating costs.
  • Ensuring regulatory safety and security requirements with DOT, OSHA, resulting in compliance and precaution to avoid fines, injuries, and accidents.
  • Uses call center metrics and corporate performance tools to drive productivity and provide customer service through efficient call handling.
  • Responsible for leadership and frontline accountability in a widely diverse workforce, while delivering strong positive employee relations.
  • Oversight in the hiring decisions of a globally diverse call center and virtual workforce, requiring specific sales, customer service and language skills.
  • Certified in Cpr, Firs.
07/2012 to 2013 Prep Cook Wesco | Greenville, SC,
  • Assists the Food Service Department (FSD) staff with basic food preparation, proper food storage, and maintaining the cleanliness of the food service, dining and storage areas.
  • Performs work within scope of authority and training, and in compliance with MPS policies and quality standards; duties will vary according to job assignment.
  • Cleans and maintains orderly, safe and sanitary conditions in FSD facility; cleans dishes, kitchen utensils and equipment; cleans tables, chairs, floors and surfaces.
  • Receives, transports and stores food according to sanitary handling standards; prepares food orders for transport; scoops bulk foods into containers, makes and wraps food portions, packages food orders.
  • Prepares the dining area for meal time; prepares and serves meals as directed.
  • Counts products received and shipped; verifies that the quantity, quality and type of products match the daily summaries and work orders; provides accurate and timely numbers for production and inventory.
08/2011 to 04/2012 Customer Service Representative C&S Family Of Companies | Edison, NJ,
  • Inbound call center.
  • Customer service position as, Upgraded accounts, set up service as well as adding new features and products while offering superb customer service.
04/2012 to 07/2012 Claims Representative Customink | Asheville, NC,
  • Demonstrated knowledge of medical terminology and/or LTC insurance products.Knowledge of insurance regulations and industry standards.
2011 to 05/2011 Sales Representative Wesbanco | Follansbee, WV,
  • Inbound call center for Direct TV.
  • Sales position as well as customer service.
  • Upgraded accounts, set up service as well as adding new features and products while offering superb customer service.
04/2010 to 07/2010 Teller/Personal Banker Guaranty Bancshares, Inc. | Bryan, TX,
  • Teller role, cash handling skills, checked finances to see if any other account were necessary and referred to personal bankers.
  • Focus on Customer service quality, Drawer maintenance, and cash balancing at the end and beginning of each shift.
  • Wells Fargo1/2010-3/2010, relocated to Ohio after:.
  • Personal banker role, handled loans, credit lines, mortgages etc.
  • Opened new Checking accounts for customers and brought in new money and business for the bank.
  • Assisted tellers on the back line and focused on new methods to gain customers trust and business.
2010 to 10/2010 Personal Banker Local Public Eatery | Seattle, WA,
  • Inbound call center, Personal banker role but everything done via phone.
  • Opened accounts, lines of credit, loans etc; Focused on finding ways to add more products to the customer's accounts while optimizing their finances and reducing risk for the bank and debt for the customers.
2009 to Prep Cook Guaranty Bancshares, Inc. | Addison, TX,
  • Food service worker that interacted with mentally challenged individuals that were on the higher and lower spectrum of learning.
  • Main goal was to help each individual become more independent so they could ultimately care for themselves.
  • Trained in Cpr, Med 1 and 2, self defense courses and behavioral tactics/resolution.
2009 to Personal Banker The Mentor Network | Cuyahoga Falls, OH,
  • Inbound call center opened accounts, lines of credit, loans etc; Focused on finding ways to add more products to the customer's accounts while optimizing their finances and reducing risk for the bank and debt for the customers.
2008 to Care Giver OLU'S HOME INC | City, STATE,
  • Interacted with mentally challenged individuals that were on the higher and lower spectrum of learning while helping maintain their home environment for independency.
  • Trained in Cpr, Med 1 and 2, self defense courses and behavioral tactics/resolution.
Educational Background
Expected in 2005 HIGH SCHOOL DIPLOMA | Wayne High School, Huber, Ohio Montgomery GPA:
Expected in | Bowling Green State University, Bowling Green, Ohio GPA:
Skills
basic, budget, call center, cash handling, cost control, Cpr, credit, customer service, Customer service, employee relations, features, Financial, Focus, hiring, insurance, inventory, leadership, managing, serves meals, medical terminology, money, policies, promotion, quality, safety, selling, Sales, tables, phone, TV, type, written communication

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Resume Overview

School Attended

  • Wayne High School
  • Bowling Green State University

Job Titles Held:

  • Flight Attendant
  • Reservations/Ramper/Gate Agent
  • Prep Cook
  • Customer Service Representative
  • Claims Representative
  • Sales Representative
  • Teller/Personal Banker
  • Personal Banker
  • Prep Cook
  • Personal Banker
  • Care Giver

Degrees

  • HIGH SCHOOL DIPLOMA

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