Flight Attendant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills.

  • Recognized as Employee of the Month for handling intense situations with poise and compassion.
  • Crew coordination
  • Airline Operations
  • Aviation regulations
  • Emergency care
  • Conflict Resolution
  • Safety and compliance
  • Correspondence Handling
  • Faxing Paperwork
  • Organizing Mail
  • AR/AP
  • Program Files Maintenance
  • Report Development
  • Transporting Files
  • Travel Administration
Work History
04/2011 to Current
Flight Attendant Skywest Airlines Shenandoah, VA,
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time
01/2005 to 11/2011
Human Resources Manager Aeg Worldwide Dover, DE,
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Developed succession plans and promotion paths for all staff.
  • Conducted company-wide town hall meetings to convey updates.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
01/2001 to 01/2005
Administrative Assistant Dialysis Clinic Hermitage, TN,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Expected in 05/1999
Associate of Arts: Business
Coconino County Community College - Flagstaff, AZ
  • Society of Human Resource Management
  • Certified Nurse Assistant (CNA)

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Resume Overview

School Attended
  • Coconino County Community College
Job Titles Held:
  • Flight Attendant
  • Human Resources Manager
  • Administrative Assistant
  • Associate of Arts

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