flight attendant resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Personable service-driven professional seeking to take on new challenges. Offering a Bachelors of Arts degree along with 2 years of experience in the aviation industry and 4 years in retail. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. A creative problem solver who is hardworking and reliable with strong verbal and written communication skills. Skilled in researching, organizing and interpreting information to produce detail oriented work.

  • Microsoft Office (Powerpoint, Word, Outlook, Excel)
  • Photography (digital and film) and Photo Editing (Photoshop, Lightroom)
  • Knowledge of the workings of social media (Instagram, Facebook)
  • Efficient time management and organizational skills
  • Effective verbal and written communication skills
  • Researching, organizing and interpreting information
  • Produce detail oriented work and reports in timely fashion
  • Provides excellent customer service helping to anticipate and fulfill guest needs even when provided with limited resources
  • Experienced in interacting, communicating, and building interpersonal relationships with people from different cultures around the world
  • Effective conflict mediation and resolution skills
  • Experience answering and managing phones
  • Experience making sales, working cash register, processing payment
  • Managing and recording inventory
  • Emergency situations management
  • Trained in CPR, AED, first aid, and fire safety procedures
  • Leadership and team management
  • Working collaboratively as a team
  • Upholds standards according to company culture and values
  • Friendly, positive attitude
  • Professional and courteous manner
  • Dedicated and hard working
  • Fast learner
  • Resourceful
  • Flexible and able to adapt to new and unfamiliar environments as the situation requires
Flight Attendant, 03/2018 to 10/2020
Air Wisconsin Airlines CorporationMilwaukee, WI,
  • Demonstrates excellent problem solving and interpersonal skills.
  • Works collaboratively with crew members to deliver consistent inflight service while ensuring the safety and comfort of passengers.
  • Works independently and as part of a team without direct management supervision.
  • Interacts, communicates, and builds interpersonal relationships with a wide variety of people from a broad range of cultures.
  • Maintains an outstanding attendance and performance record.
  • Followed safety, passenger and supply pre-flight checklists.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Attended annual trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Dealt with mechanical and passenger emergencies according to company standards.
  • Maintains confidence and provides leadership in emergency and non-emergency situations.
  • CPR, AED, first aid, and fire safety certified.
  • Creatively finds solutions for customer requests using available resources in flight.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Provide first class service to passengers on domestic and international flights.
  • Set up, organized and managed the refreshments cart at scheduled intervals.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Conducted periodic trips through cabin to monitor passenger comfort.
  • Kept cabin neat, clean and professional in appearance.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Beauty Advisor, 09/2017 to 03/2018
Macy'sElmhurst, NY,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted guests by quickly ringing up sales at registers, bagging merchandise, and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Recommended appropriate products, treatment and styling products to customers to meet current individual needs or resolve specific concerns.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Kept counter and display areas in clean and neat fashion.
  • Supported managers with organizing store and showcasing new items in eye-catching displays that help drive sales
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
Softlines Team Member, 08/2012 to 11/2015
Meijer, Inc.Wauwatosa, WI,
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Identified needs of customers promptly and efficiently while recommending merchandise based on needs and preferences.
  • Used register system to ring up customer purchases, bag merchandise, process payments and issue receipts.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Adhered to all company initiatives and achieved established goals for each.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education and Training
Bachelor of Arts: Art History, Expected in 05/2017
California State University Sacramento - Sacramento, CA,
  • Major in Art History with a double concentration in European Art and Modern and Contemporary Art
  • Thesis: The Perpetuity of Eastern Influence on Venetian Architecture
  • Dean's List Honoree Fall 2014-Fall 2015
  • Semester Study Abroad Exchange Program at Oxford Brookes University studying European art, museum studies and architecture
  • Member of Phi Sigma Sigma, Theta Chi Chapter, Fall 2014-Spring 2017
Associate of Arts: Social And Behavior Sciences, Expected in 05/2014
Folsom Lake College - Folsom, CA,
  • Dean's List Honoree Fall 2011-Spring 2014
Associate of Arts: Arts And Humanities, Expected in 05/2014
Folsom Lake College - Folsom, CA,
  • Dean's List Honoree Fall 2011- Spring 2014
  • Counselor/Photographer, Vacation Bible School, Holy Trinity Parish, El Dorado Hills, CA 2007-2014
  • Phi Sigma Sigma- Theta Chi, Sacramento State, 2014-2017
  • Phi Sigma Sigma- Theta Chi Alumna Chapter, 2017-Present

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Resume Overview

School Attended

  • California State University Sacramento
  • Folsom Lake College
  • Folsom Lake College

Job Titles Held:

  • Flight Attendant
  • Beauty Advisor
  • Softlines Team Member


  • Bachelor of Arts
  • Associate of Arts
  • Associate of Arts

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