Flight Attendant, 06/2007 to 04/2011
Company Name – City, State
As a Flight Attendant I was responsible for SAFETY, SECURITY & Service.
Emergency and Security procedures as well as the service on board built the foundation of my position.
After the arrival at the aircraft and preparing the cabin for the flight and boarding of passengers SAFETY is the most important task of a Flight Attendant.
Serving food and beverage to the guests is the foundation of service which I was often able to enhance by helping passenger with seating issues, special meals, medical problems or simply by giving out toys or serving baby food.
In some cases extended issues such as passengers not willing to cooperate concerning safety procedures, serious medical conditions or unacceptable behavior of passengers ,has to be solved.
After a safe landing saying Good Bye to every passenger on board is the last task on board before the work day comes to an end.
Call Center Agent, 07/2003 to 05/2007
Company Name – City, State
The position of a Call Center Agent at the IKEA Service center included different varieties of customer service.
Providing callers with item availability at specific stores of their choices was one of the basic tasks to be completed as well as forwarding reclamations to the certain warehouses.
Besides computer and telephone training the employees additionally received hands-on training in the warehouse to be able to support customers over the phone with issues building up furniture.
Assistant, 10/2000 to 10/2002
Company Name – City, State
My duties as an assistant at NEW YORKER, Wiesbaden included customer service as well as keeping the store organized.
Restocking and accumulation of inventories as well as checking-out customers were also part of my job.
Waitress, 02/2000 to 09/2003
Company Name – City, State
While working as a waitress at the restaurant "Johanneshof" I served guests with food and beverage while being able to provide detailed information concerning the different wines being served.
I was also responsible for calculating the bills and checking out the guests.
Excellent customer service was a priority and resulted in guests returning to the restaurant very often.
