Flight Attendant Resume Example Skywest Airlines

FLIGHT ATTENDANT

Summary

Certified flight attendant who is fluent in English & Spanish, with exceptional safety; customer-oriented skills. Highly effective in diffusing volatile situations. Thrives in Leadership roles while understanding the importance of team work. Pursuing a flight attendant role with a well-established airline.

Experience

09/2018 - CurrentFlight AttendantSkyWest Airlines | Saint George, UT

Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment
Followed safety, passenger and supply pre-flight checklists
Ensured that prompt communications were distributed between the flight deck and the cabin crew
Kept cabin neat, clean and professional in appearance
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays
Served beverages and food items and provided key information about offerings to passengers during flights
Managed the refreshments cart at scheduled intervals to give passengers food and beverages
Dealt with mechanical and passenger emergencies according to standards
Restocked and organized food, beverage and passenger items inventory
Managed & assisted unaccompanied minors, persons with disabilities

08/2017 - 09/2018Administrative AssistantRascal Creek Physical Therapy | Merced, CA

Created and maintained spreadsheets and developed administrative and logistical reports
Directed patient communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster patient satisfaction
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
Increased accuracy and reduced discrepancies by verifying data while processing incoming payment transactions
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Contacted patients via phone and email to confirm or setup appointments
Coordinated troubleshooting, maintenance and updates for office systems
Tracked and submitted employee time sheets to accounting department for payroll processing
Managed patient work-comp and private insurance claims
Contacted Doctors throughout the country to retrieve surgical reports & other patient care documents
Created patient work schedules for Physical, Occupational & Speech Therapist

10/2014 - 11/2017Customer Experience CoordinatorMarshalls | Atwater, CA

Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies
Conducted new employee orientation to foster positive attitude toward organizational objectives & safety
Guided employees through routine and complex situations with decisive but motivational approach
Advised managers on organizational policy matters and recommended needed changes
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
Served as link between management and employees by handling questions, interpreting and resolve work-related problems
Answered mailed, emailed, telephoned and in person requests for service and information
Trained& coached new hires as needed
Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
Minimized inventory loss prevention by distinguishing customer interaction to determine suspicious activity
Closed out cash registers and locked funds in secured, personnel restricted safe
Submitted store revenue bank deposit

References

Rascal Creek Physical Therapy

Physical Therapist: Tony Hernandez (209) 722-1030
Physical Therapist: Heidi Hernandez (209) 261-3198

Marshalls

Assistant Manager: Alysha Leal (209) 356-0160

Skills

Bilingual-Spanish
FAA regulations
Leadership
Adult AED and CPR Familiarization

Strong interpersonal skills
Customer Service
Adaptability
Works well under pressure

Education and Training

Some College (No Degree)
Merced College | Merced, CA

Resume Overview

Companies Worked For:

SkyWest Airlines
Rascal Creek Physical Therapy
Marshalls

School Attended

Merced College

Job Titles Held:

Flight Attendant
Administrative Assistant
Customer Experience Coordinator

Degrees

Some College (No Degree)

Flight Attendant Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes