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Flight Attendant Resume Example

Resume Score: 80%

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EF
FLIGHT ATTENDANT
Summary

Certified flight attendant who is fluent in English & Spanish, with exceptional safety; customer-oriented skills. Highly effective in diffusing volatile situations. Thrives in Leadership roles while understanding the importance of team work. Pursuing a flight attendant role with a well-established airline.

Experience
09/2018 - CurrentFlight AttendantSkyWest Airlines | Saint George, UT
  • Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment
  • Followed safety, passenger and supply pre-flight checklists
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew
  • Kept cabin neat, clean and professional in appearance
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
  • Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays
  • Served beverages and food items and provided key information about offerings to passengers during flights
  • Managed the refreshments cart at scheduled intervals to give passengers food and beverages
  • Dealt with mechanical and passenger emergencies according to standards
  • Restocked and organized food, beverage and passenger items inventory
  • Managed & assisted unaccompanied minors, persons with disabilities
08/2017 - 09/2018Administrative AssistantRascal Creek Physical Therapy | Merced, CA
  • Created and maintained spreadsheets and developed administrative and logistical reports
  • Directed patient communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster patient satisfaction
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming payment transactions
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
  • Contacted patients via phone and email to confirm or setup appointments
  • Coordinated troubleshooting, maintenance and updates for office systems
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Managed patient work-comp and private insurance claims
  • Contacted Doctors throughout the country to retrieve surgical reports & other patient care documents
  • Created patient work schedules for Physical, Occupational & Speech Therapist
10/2014 - 11/2017Customer Experience CoordinatorMarshalls | Atwater, CA
  • Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies
  • Conducted new employee orientation to foster positive attitude toward organizational objectives & safety
  • Guided employees through routine and complex situations with decisive but motivational approach
  • Advised managers on organizational policy matters and recommended needed changes
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
  • Served as link between management and employees by handling questions, interpreting and resolve work-related problems
  • Answered mailed, emailed, telephoned and in person requests for service and information
  • Trained& coached new hires as needed
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
  • Minimized inventory loss prevention by distinguishing customer interaction to determine suspicious activity
  • Closed out cash registers and locked funds in secured, personnel restricted safe
  • Submitted store revenue bank deposit
References

Rascal Creek Physical Therapy

  • Physical Therapist: Tony Hernandez (209) 722-1030
  • Physical Therapist: Heidi Hernandez (209) 261-3198

Marshalls

  • Assistant Manager: Alysha Leal (209) 356-0160
Skills
  • Bilingual-Spanish
  • FAA regulations
  • Leadership
  • Adult AED and CPR Familiarization
  • Strong interpersonal skills
  • Customer Service
  • Adaptability
  • Works well under pressure
Education and Training
Some College (No Degree)
Merced College | Merced, CA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • SkyWest Airlines
  • Rascal Creek Physical Therapy
  • Marshalls

School Attended

  • Merced College

Job Titles Held:

  • Flight Attendant
  • Administrative Assistant
  • Customer Experience Coordinator

Degrees

  • Some College (No Degree)

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