Flight Attendant / Cabin Crew Resume Example
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FLIGHT ATTENDANT / CABIN CREW
Summary
My dedicated in Hospitality Industry almost 4 years, as well as in-depth knowledge of Front Office Departement. And i considee has high-energy when do Personal Touch to the guest and focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.
Highlights
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Accomplishments
Improved company's competitive market position by reducing product costs, accelerating delivery of new features to the guest, and increasing overall product quality
Personal Information
- Full Name: Kezia Ruth Eveline
- Place Date of Birth: Jakarta 30th September 1993
- Sex : Female
- Marital Status: Single
- Height, Weight: 163cm , 50kg
- Health: Perfect
- Address: Apartement Mediterania Palace Residence Tower Alexandra ( A ) 8th Floor / 08AB Kemayoran Central of Jakarta - Indonesia 16110
- Phone: 6281213299128 / 6281239397788
- Hobbies: Swimming, travelling, reading a novel, listen music, etc
Education
Baranangsiang Vocational High School2012High School Diploma: Hospitality ManagementCity, State, Indonesia
- Coursework in Hospitality and Tourism Management
- Hotel Management coursework
- Coursework in Hotel Operations Management
- Minor in OSIS Organization
- Include Top 10% of class
Experience
American National BankApril 2013 to October 2015Flight Attendant / Cabin Crew
Mounds View , MN
Mounds View , MN
- Greetings and welcoming guest or passenger when embarkation and disembark
- Instructed passengers on all safety and emergency procedures and answered any questions.
- Directed and assisted passengers in emergency procedures.
- Announced flight status updates and information about gate changes over airport'.
- Escorted passengers in wheelchairs from the terminal to the aircraft.
- Updated the flight attendant manual and briefed fellow staff on changes.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Successfully completed Training Program in GITC ( Garuda Indonesia Training Center) - Kosambi to further develop professional skills.
- etc.
BPD KALTIM / BANKALTIMSeptember 2012 to January 2013Teller
City , STATE
City , STATE
In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedureMust to has a skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposit to detail.
- Known for exercising discretion, judgment, and proposal about transaction problems and inquiries
- Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day
- Able to give accurate and detailed information to bank clients
- Demonstrated ability reply questions on Bank transaction services and procedures maintaining excellent customer relations constantly
- Proven ability to direct customers to proper staffWell versed in recognizing customers' financial services requirements and cross sell services to meet those requirements
- Excellent spoken and written communication skills
- Dedicated and detail-oriented: high level of accuracy and strong attention
PT. DIKA (Danamas Insan Kreasi) - Outsourcing BCAJune 2012 to September 2012Sales Marketing
City , STATE
City , STATE
- Greeted customers and provided them with information on where their choice of products are located
- Escorted customers to desired aisles and assisted them in locating items
- Demonstrated product features and provided customers with information on warrantees and after sales services
- Provided customers with layby information and procedures
- Assisted customers through the payment procedure by processing cash and credit card payments
- Packed purchased products and arranged for deliveries
Hotel PermataJuly 2011 to September 2011Front Office, Room Attendant, Laundry Attendant
City , STATE
City , STATE
- Greeted and registered guests and issued room keys.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Greeted and registered guests and issued room keys.
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
- Delivered requested items to guests' rooms.
- Greeted all guests in a courteous and professional manner.
- Delivered requested items to guests' rooms.
- Answered department telephone calls, using correct salutations and telephone etiquette.
- Monitored the appearance and performance of the front desk staff.
- Fostered strong working relationships with all hotel departments.
Skills
- Handling Telephone, Receive Visitors, Arrange Schedule Superiors, Entering Data Into The Database and Other Hotel's Work.
- Able to speak English.
- Computer Literate (MS Word, MS Excel, MS Power Point, Ms. Visual Basic, Design Web).
- Internet Literate.
- Customer Service
- Flight SafetyAviation
- Team WorkTime Management
- Problem Solving
- Communication System Knowledge
- Great Bedside Manner, Enthusiastic People Person
My Personal Profile Site
btn_viewmy_160x33.png : ?Id.linkedin.com/in/keziarutheveline 
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Resume Overview
School Attended
- Baranangsiang Vocational High School
Job Titles Held:
- Flight Attendant / Cabin Crew
- Teller
- Sales Marketing
- Front Office, Room Attendant, Laundry Attendant
Degrees
- High School Diploma : Hospitality Management
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