LiveCareer-Resume

flight attendant cabin crew resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

My dedicated in Hospitality Industry almost years, as well as in-depth knowledge of Front Office Departement. And i considee has high-energy when do Personal Touch to the guest and focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. 

Highlights
  • 3 years’ experience working in the hospitality sector
  • Keep understanding of interacting professionally keeping the company’s interests in check
  • Excellent working knowledge of ensuring that high quality service standards are maintained in a continuous manner
  • Conversant with employing operations directed at positive guest experience and satisfaction
  • Relationship building, vendor management, client management, guest relations, and also team leadership
  • Proven time management expertise, and phrases that highlight your ability to adapt quickly to guests needs and manage simultaneous projects
  • Adaptable, versatile, and resourceful
  • Fluent in English
Accomplishments

Improved company’s competitive market position by reducing product costs, accelerating delivery of new features to the guest, and increasing overall product quality 

Education
High School Diploma: Hospitality Management, Expected in 2012
-
Baranangsiang Vocational High School - Bogor, West Java
GPA:
Status -
  • Coursework in Hospitality and Tourism Management
  • Hotel Management coursework
  • Coursework in Hotel Operations Management
  • Minor in OSIS Organization
  • Include Top 10% of class
Experience
Flight Attendant / Cabin Crew, 03/2013 - 09/2015
American National Bank Mounds View, MN,
  • Greetings and welcoming guest or passenger when embarkation and disembark
  • Instructed passengers on all safety and emergency procedures and answered any questions.
  • Directed and assisted passengers in emergency procedures.
  • Announced flight status updates and information about gate changes over airport’.
  • Escorted passengers in wheelchairs from the terminal to the aircraft.
  • Updated the flight attendant manual and briefed fellow staff on changes.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Successfully completed Training Program in GITC ( Garuda Indonesia Training Center) - Kosambi to further develop professional skills.
  • etc.
Teller, 08/2012 - 2013
BPD KALTIM / BANKALTIM City, STATE,
In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedureMust to has a skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposit to detail.
  • Known for exercising discretion, judgment, and proposal about transaction problems and inquiries
  • Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day
  • Able to give accurate and detailed information to bank clients
  • Demonstrated ability reply questions on Bank transaction services and procedures maintaining excellent customer relations constantly
  • Proven ability to direct customers to proper staffWell versed in recognizing customers’ financial services requirements and cross sell services to meet those requirements
  • Excellent spoken and written communication skills
  • Dedicated and detail-oriented: high level of accuracy and strong attention 
Sales Marketing, 05/2012 - 08/2012
PT. DIKA (Danamas Insan Kreasi) - Outsourcing BCA City, STATE,
  • Greeted customers and provided them with information on where their choice of products are located
  • Escorted customers to desired aisles and assisted them in locating items
  • Demonstrated product features and provided customers with information on warrantees and after sales services
  • Provided customers with layby information and procedures
  • Assisted customers through the payment procedure by processing cash and credit card payments
  • Packed purchased products and arranged for deliveries
Front Office, Room Attendant, Laundry Attendant, 06/2011 - 08/2011
Hotel Permata City, STATE,
  • Greeted and registered guests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Greeted and registered guests and issued room keys.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Delivered requested items to guests’ rooms.
  • Greeted all guests in a courteous and professional manner.
  •  Delivered requested items to guests’ rooms.
  • Answered department telephone calls, using correct salutations and telephone etiquette.
  • Monitored the appearance and performance of the front desk staff.
  • Fostered strong working relationships with all hotel departments.
Skills
  • Handling Telephone, Receive Visitors, Arrange Schedule Superiors, Entering Data Into The Database and Other Hotel's Work.
  • Able to speak English.
  • Computer Literate (MS Word, MS Excel, MS Power Point, Ms. Visual Basic, Design Web).
  • Internet Literate. 
  • Customer Service
  • Flight SafetyAviation
  • Team WorkTime Management
  • Problem Solving
  • Communication System Knowledge
  • Great Bedside Manner, Enthusiastic People Person  

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Resume Overview

School Attended

  • Baranangsiang Vocational High School

Job Titles Held:

  • Flight Attendant / Cabin Crew
  • Teller
  • Sales Marketing
  • Front Office, Room Attendant, Laundry Attendant

Degrees

  • High School Diploma

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