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Flight Attendant / Cabin Crew Resume Example

Resume Score: 100%

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FLIGHT ATTENDANT / CABIN CREW
Summary

My dedicated in Hospitality Industry almost 4 years, as well as in-depth knowledge of Front Office Departement. And i considee has high-energy when do Personal Touch to the guest and focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. 

Highlights
  • 3 years' experience working in the hospitality sector
  • Keep understanding of interacting professionally keeping the company's interests in check
  • Excellent working knowledge of ensuring that high quality service standards are maintained in a continuous manner
  • Conversant with employing operations directed at positive guest experience and satisfaction
  • Relationship building, vendor management, client management, guest relations, and also team leadership
  • Proven time management expertise, and phrases that highlight your ability to adapt quickly to guests needs and manage simultaneous projects
  • Adaptable, versatile, and resourceful
  • Fluent in English
Accomplishments

Improved company's competitive market position by reducing product costs, accelerating delivery of new features to the guest, and increasing overall product quality 

Personal Information
  • Full Name: Kezia Ruth Eveline
  • Place Date of Birth: Jakarta 30th September 1993
  • Sex : Female
  • Marital Status: Single
  • Height, Weight: 163cm , 50kg
  • Health: Perfect 
  • Address: Apartement Mediterania Palace Residence Tower Alexandra ( A ) 8th Floor / 08AB Kemayoran Central of Jakarta - Indonesia 16110 
  • Phone: 6281213299128 / 6281239397788
  • Hobbies: Swimming, travelling, reading a novel, listen music, etc
Education
Baranangsiang Vocational High School2012High School Diploma: Hospitality ManagementBogor, West Java, Indonesia
  • Coursework in Hospitality and Tourism Management
  • Hotel Management coursework
  • Coursework in Hotel Operations Management
  • Minor in OSIS Organization
  • Include Top 10% of class
Experience
Garuda Indonesia (Persero) Tbk.April 2013 to October 2015Flight Attendant / Cabin Crew
Cengkareng, Banten
  • Greetings and welcoming guest or passenger when embarkation and disembark
  • Instructed passengers on all safety and emergency procedures and answered any questions.
  • Directed and assisted passengers in emergency procedures.
  • Announced flight status updates and information about gate changes over airport'.
  • Escorted passengers in wheelchairs from the terminal to the aircraft.
  • Updated the flight attendant manual and briefed fellow staff on changes.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Successfully completed Training Program in GITC ( Garuda Indonesia Training Center) - Kosambi to further develop professional skills.
  • etc.
BPD KALTIM / BANKALTIMSeptember 2012 to January 2013Teller
Central of Jakarta, Jakarta Raya
In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedureMust to has a skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposit to detail.
  • Known for exercising discretion, judgment, and proposal about transaction problems and inquiries
  • Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day
  • Able to give accurate and detailed information to bank clients
  • Demonstrated ability reply questions on Bank transaction services and procedures maintaining excellent customer relations constantly
  • Proven ability to direct customers to proper staffWell versed in recognizing customers' financial services requirements and cross sell services to meet those requirements
  • Excellent spoken and written communication skills
  • Dedicated and detail-oriented: high level of accuracy and strong attention 
PT. DIKA (Danamas Insan Kreasi) - Outsourcing BCAJune 2012 to September 2012Sales Marketing
Central of Jakarta, Indonesia
  • Greeted customers and provided them with information on where their choice of products are located
  • Escorted customers to desired aisles and assisted them in locating items
  • Demonstrated product features and provided customers with information on warrantees and after sales services
  • Provided customers with layby information and procedures
  • Assisted customers through the payment procedure by processing cash and credit card payments
  • Packed purchased products and arranged for deliveries
Hotel PermataJuly 2011 to September 2011Front Office, Room Attendant, Laundry Attendant
Cisarua Puncak - Bogor, West Java
  • Greeted and registered guests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Greeted and registered guests and issued room keys.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Delivered requested items to guests' rooms.
  • Greeted all guests in a courteous and professional manner.
  • Delivered requested items to guests' rooms.
  • Answered department telephone calls, using correct salutations and telephone etiquette.
  • Monitored the appearance and performance of the front desk staff.
  • Fostered strong working relationships with all hotel departments.
Skills
  • Handling Telephone, Receive Visitors, Arrange Schedule Superiors, Entering Data Into The Database and Other Hotel's Work.
  • Able to speak English.
  • Computer Literate (MS Word, MS Excel, MS Power Point, Ms. Visual Basic, Design Web).
  • Internet Literate. 
  • Customer Service
  • Flight SafetyAviation
  • Team WorkTime Management
  • Problem Solving
  • Communication System Knowledge
  • Great Bedside Manner, Enthusiastic People Person  
My Personal Profile Site

btn_viewmy_160x33.png : ?Id.linkedin.com/in/keziarutheveline  View Kezia Ruth Eveline's profile on LinkedIn ?

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Resume Overview

Companies Worked For:

  • Garuda Indonesia (Persero) Tbk.
  • BPD KALTIM / BANKALTIM
  • PT. DIKA (Danamas Insan Kreasi) - Outsourcing BCA
  • Hotel Permata

School Attended

  • Baranangsiang Vocational High School

Job Titles Held:

  • Flight Attendant / Cabin Crew
  • Teller
  • Sales Marketing
  • Front Office, Room Attendant, Laundry Attendant

Degrees

  • High School Diploma : Hospitality Management

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