A position where the leverage of professional experience in a challenging role. The analytical and problem-solving skills will exceed expectations for team building, leading, motivating others. Accomplished Flight Attendant offering over thirty years in the domestic and international commercial airline industry. Highly skilled in responding to emergencies and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Focused, personable and fluent in the Spanish language
Skills
Priority management
Operations management
Staff Management
Budgeting
Training and mentoring
Financial Management
Strategic planning
Education
HCCSHCCS HOUSTON , Expected in 08/1989 ā āAssociate of Science:Travel And Tourism - GPA:
University of San Francisco Xavier Bolivia, Expected in 05/1982 ā āAssociate of Science:Pharmacy And Biochemistry - GPA:
Business Hotel And Restaurant ManagementLa Paz Bolivia, Expected in 11/1980 ā āAssociate of Arts:Hotel And Restaurant Management - GPA:
Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance
Answered passengers' questions and provided solutions to issues arising during flights.
Facilitated communication between the flight deck and cabin crew before and during flights to promote smooth operations
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers before takeoff
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
Resolved passenger situations during flights involving disorderly passengers and medical emergencies
Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
Offered personalized assistance to children, the elderly, and passengers with special needs
Controlled entertainment for passengers through onboard video and audio systems
Handled 100 calls per hour to address customer inquiries and concerns
Atlas World Group, Inc. - Supervisor. Saint Louis, MO, 09/1990 - 09/1999
Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in the company operation manual.
Set the overall vision and provided team leadership.
Serviced travel agencies and large executive accounts for international and domestic departments
Worked with the management team to implement the proper division of responsibilities
Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Worked closely with clients to understand unique needs and meet specific travel desires.
Informed clients of travel policies and utilized preferred vendors to maximize company profits.
Organized trips for individual, family, and business travelers.
Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare, and hotel and rental car reservations.
Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling travel arrangements.
Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Sud America and Europe.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
Promptly responded to tenant complaints and concerns over this property
Greeted approximately 50 prospective tenants weekly.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained a sufficient number of units market-ready for lease.
Completed final move-out walk-throughs with tenants to identify required repairs.
Introduced prospective tenants to types of units available and performed tours of premises.
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