(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

A position where the leverage of professional experience in a challenging role. The analytical and problem-solving skills will exceed expectations for team building, leading, motivating others. Accomplished Flight Attendant offering over thirty years in the domestic and international commercial airline industry. Highly skilled in responding to emergencies and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Focused, personable and fluent in the Spanish language

  • Priority management
  • Operations management
  • Staff Management
  • Budgeting
  • Training and mentoring
  • Financial Management
  • Strategic planning
HCCS HCCS HOUSTON , Expected in 08/1989 Associate of Science : Travel And Tourism - GPA :
University of San Francisco Xavier Bolivia, Expected in 05/1982 Associate of Science : Pharmacy And Biochemistry - GPA :
Business Hotel And Restaurant Management La Paz Bolivia, Expected in 11/1980 Associate of Arts : Hotel And Restaurant Management - GPA :
Work History
Alaska Airlines - Flight Attendant
Austin, TX, 09/1990 - 10/2020
  • Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Facilitated communication between the flight deck and cabin crew before and during flights to promote smooth operations
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers before takeoff
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
  • Resolved passenger situations during flights involving disorderly passengers and medical emergencies
  • Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
  • Offered personalized assistance to children, the elderly, and passengers with special needs
  • Controlled entertainment for passengers through onboard video and audio systems
  • Handled 100 calls per hour to address customer inquiries and concerns
Atlas World Group, Inc. - Supervisor.
Saint Louis, MO, 09/1990 - 09/1999
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in the company operation manual.
  • Set the overall vision and provided team leadership.
  • Serviced travel agencies and large executive accounts for international and domestic departments
  • Worked with the management team to implement the proper division of responsibilities
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Catholic Health Initiative - Travel Consultant
Seattle, WA, 02/1987 - 11/1992
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits.
  • Organized trips for individual, family, and business travelers.
  • Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare, and hotel and rental car reservations.
  • Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling travel arrangements.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Sud America and Europe.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Westcliffe Apartments Complex - Property Management Assistant
City, STATE, 05/1984 - 12/1987
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Promptly responded to tenant complaints and concerns over this property
  • Greeted approximately 50 prospective tenants weekly.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained a sufficient number of units market-ready for lease.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to types of units available and performed tours of premises.

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School Attended

  • HCCS
  • University of San Francisco Xavier
  • Business Hotel And Restaurant Management

Job Titles Held:

  • Flight Attendant
  • Supervisor.
  • Travel Consultant
  • Property Management Assistant


  • Associate of Science
  • Associate of Science
  • Associate of Arts

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