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flight attendant resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Personable individual with over 10 years of experience in customer service. Employed by the airline industry for nine years. Trained in safety, security, and customer satisfaction. Offers a unique perspective from dealing with individuals on a global scale. Able to respond to emergency situations while remaining calm and being discrete. Highly creative and motivated. Willing to learn and work hard.

Skills
  • Emergency situations management
  • Brand promotion
  • Adult AED and CPR
  • Company culture and values
  • Public interaction
  • FAA regulations
  • Training and coaching
  • Administrative tasks
  • Safety procedures
  • Team oversight
  • Conflict mediation
  • Conflict resolution
  • Equipment oversight
  • Team player
  • Adaptable
  • Security checks
  • Organized
  • Fast learner
  • Safety-oriented
  • Global traveler
  • First Aid certification
  • Staff training and development
  • Excellent judgment
  • Safety checks
  • Superior communication skills
Experience
04/2014 to Current
Flight Attendant Allegiant Air Sanford, FL,
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Followed safety, passenger and supply pre-flight checklists.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Directed junior team members in proper duties and company regulations.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
06/2013 to 01/2014
Cashier Giant Eagle Garfield Heights, OH,
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
05/2010 to 05/2012
Flight Attendant Allegiant Air Mesa, AZ,

-Same responsibilities utilized with current employer.

01/2008 to 08/2009
Pharmacy Technician St. Charles Health System Bend, OR,
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
  • Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
  • Restocked shelves and prepared expired drugs for return.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Assisted staff members with drug inventory, purchasing, and receiving.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Education and Training
Expected in 05/2008 to to
Associate of Arts: English
Gordon State College - Barnesville, GA
GPA:

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Resume Overview

School Attended

  • Gordon State College

Job Titles Held:

  • Flight Attendant
  • Cashier
  • Flight Attendant
  • Pharmacy Technician

Degrees

  • Associate of Arts

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