LiveCareer-Resume

flight attendant resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Flight Attendant, 07/1994 - Current
Allegiant Air Allentown, PA,
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Promoted passenger and crew saftety by maintaining airline and federal aviation regulations at all times.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Comforted and provided reassurance to passengers during unforseen or stressful events, such as flight turbulence and flight delays.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Handed out headphones, blankets and other items to passengers as requested.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Directed junior team members in proper duties and company regulations.
  • Restocked and organized food, beverage and passenger items inventory.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Followed safety, passenger and supply pre-flight checklists.
  • Kept cabin neat, clean and professional in appearance.
  • Helped guests locate seats and stow luggage in the appropriate locations.
Property Manager, 01/1990 - 06/1994
Resprop Management Sarasota, FL,
  • Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
  • Worked with property owners to identify, develop and achieve community goals and objectives.
  • Inspected property every week, took pictures and wrote reports regarding findings for submission to Property Supervisor.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Planned and conducted meetings on a weekly basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Directed collection of more than $200,000 in monthly income with consistently high payment rates.
  • Maintained accurate records of all correspondence with and from tenants.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Negotiated with outside contractors to obtain reasonable fees for maintenance,landscaping, and any other day to day working operations.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Managed day-to-day operations for 264-unit apartment property with 98% occupancy.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Drafted staffing plans each week for staff of 10 workers.
  • Prepared detailed budgets and reports on financial conditions property supervisor.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Increased occupancy from 60% to 98% throiugh strong marketing and leasing.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Collected and maintained careful records of rental payments.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Developed strong, professional relationships with potential residents and residents by initiating collaboration and delivering exemplary service and engagement.
  • Handled resident complaints and expedited all maintenance requests.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Created staff schedules in response to community needs.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Cultivated rapport with clients to ensure expectations were met for high-end event space rentals.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Monitored and documented all income, including delinquencies.
  • Disbursed petty cash to engineering staff and property personnel.
  • Regularly updated asset management staff regarding leasing and property status.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Monitored common areas for cleanliness and safety.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Contacted and followed up with tenants on renewal notices.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Administrative Assistant, 02/1988 - 12/1989
Booz Allen Hamilton Inc. Rockville, MD,
  • Managed scheduling for up to 4 staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Planned and executed corporate meetings, lunches and special events for groups of 100+ employees and industry members.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Managed phone calls from clients when COO was unavailable and provided informative answers to questions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Assisted with administrative tasks, including filing, answering phones and cordinating sschedules.
Education and Training
High School Diploma: , Expected in 06/1982
-
Bangs High School - Bangs, TX
GPA:
Status -
: Basic Courses, Expected in
-
Tarleton State University - Stephenville, TX
GPA:
Status -
Certifications

CPR Certified

,

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Resume Overview

School Attended

  • Bangs High School
  • Tarleton State University

Job Titles Held:

  • Flight Attendant
  • Property Manager
  • Administrative Assistant

Degrees

  • High School Diploma

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