LiveCareer-Resume

flight attendant resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I’m a Cheerful and upbeat professional a with history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

I’m an Enthusiastic Client Service professional, Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Personable, friendly and solution-orientated with over 20 years of experience in customer service and support. Customer-focused team player offering expertise in conflict mediation,time management and sales. -Dedicated to customer loyalty and satisfaction.

Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.

- Motivated to maintain customer satisfaction. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

High energy and positive.

Possesses Excellent communication and customer service skills.

  • Customer relations
  • Active listening
  • Conflict mediation
Experience
07/2021 to Current Flight Attendant Allegiant Air | Fletcher, NC,
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Kept cabin neat, clean and professional in appearance.
  • Restocked and organized food, beverage and passenger items inventory.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
05/2018 to 01/2021 Insurance Agent/Customer Service Representative Medstar Health | Pasadena, MD,
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Provided excellent services for customers by following up on issues and resolving them.
  • Interviewed customers regarding customer service issues and reported feedback to management team.
  • Answered daily phone calls to resolve customer issues.
  • Assessed customer needs and upsold products and services to maximize company sales.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maximized customer satisfaction by handling customer emails and telephone interactions each day.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Delivered service and support to each customer, paving way for future business opportunities.
02/2008 to 05/2010 Teachers Assistant International School-Budapest | City, STATE,
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Tutored and supported students individually and in groups of up to 20 by reteaching and reviewing lesson concepts.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Provided students with personalized educational, behavioral and emotional support.
02/1997 to 06/2001 Cabin Crew Member British Airways | City, STATE,
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Restocked and organized food, beverage and passenger items inventory.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Kept cabin neat, clean and professional in appearance.
  • Directed junior team members in proper duties and company regulations.
  • Followed safety, passenger and supply pre-flight checklists.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
  • Held employees responsible for fulfilling required duties and tasks during designated shifts.
Education and Training
Expected in High School Diploma | Newlands School , Maidenhead, UK GPA:
Certifications

2:15 Insurance license

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Resume Overview

School Attended

  • Newlands School

Job Titles Held:

  • Flight Attendant
  • Insurance Agent/Customer Service Representative
  • Teachers Assistant
  • Cabin Crew Member

Degrees

  • High School Diploma

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