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Flight Attendant Resume Example

Resume Score: 80%

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FLIGHT ATTENDANT
Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.

Skills
  • Brand promotion
  • Company culture and values
  • Emergency situations management
  • Public interaction
  • Safety procedures
  • Administrative tasks
  • Leadership
  • First Aid/CPR
  • Problem resolution
  • Team management
  • Operational improvement
Experience
Company Name | City, StateFlight Attendant12/2019 - Current
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Kept cabin neat, clean and professional in appearance.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
  • Followed safety, passenger and supply pre-flight checklists.
  • Improved operations by working with team members and customers to find workable solutions.
Company Name | City, StateDepartment Manager12/2016 - 05/2019
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Followed all safety protocols and company processes and procedures.
  • Worked closely with sales associates to complete tasks.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Performed opening and closing duties as part of management team, including cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Company Name | City, StateJewelry Associate07/2016 - 05/2019
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Upheld consistent visual merchandising standards.
  • Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
  • Assisted customers in finding luxury bridal jewelry to fit individual tastes, preferences and budget.
  • Responded promptly to customer inquiries, needs and problems.‪
  • Followed store opening and closing procedures as per company guidelines.
  • Maintained up-to-date knowledge of all product categories.
  • Collected customer data to build relationships and personalize future client development opportunities.
  • Delivered high quality, value, expertise and superior customer service.
  • Used bilingual skills to assist other sales associates in closing sales with chinese (mandarin and cantonese)-speaking customers.
  • Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
  • Achieved sales goals by tapping into emotions surrounding customers' life-changing events and helping each person select symbols of personal happiness.
Company Name | City, StateInternational Flight Attendant05/2004 - 06/2015
  • Followed safety, passenger and supply pre-flight checklists.
  • Kept cabin neat, clean and professional in appearance.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Sekolah Menengah Kebangsaan Notre Dame Convent | CityHigh School Diploma12/2003
International Fashion Training College | CityAssociate of Arts in Fashion Design03/2017
Eastern Gateway Community College | City, StateBachelor of Science in Information Technology
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Resume Overview

School Attended

  • Sekolah Menengah Kebangsaan Notre Dame Convent
  • International Fashion Training College
  • Eastern Gateway Community College

Job Titles Held:

  • Flight Attendant
  • Department Manager
  • Jewelry Associate
  • International Flight Attendant

Degrees

  • High School Diploma
    Associate of Arts in Fashion Design
    Bachelor of Science in Information Technology

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