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Flight Attendant Resume Example

Resume Score: 80%

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Olivia
Benton
Professional Summary

Accomplished Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Creative Sales Associate well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Skills
  • Microsoft Word, Excel, PowerPoint and Internet
  • Typing
  • Answering the phone
  • Customer Service
  • Responsible
  • Prompt
  • Organizing
  • Safety
  • Emergency care
  • Crew coordination
  • Conflict Resolution
  • Company Policy Adherence
  • Sales expertise
Education
Cornerstone Christian SchoolCity06/2014High School Diploma

GPA: 3.8, ACT 25

Volunteer server at Union County Homeless Shelter

2011 Syracuse NY Mission Trip

2013 Ireland Mission Trip

Work History
Company Name- Flight Attendant
City, State03/2017 - Current
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Followed safety, passenger, and supply pre-flight checklists. Inspected interior of aircraft prior to, during, and after flights to check for proper stowing of emergency equipment.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Completed flight logs, passenger action reports, and inventory paperwork with high attention to detail.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Worked with special needs and disabled customers to understand needs and provide attentive service.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Attended departmental meetings, providing feedback to enhance future performance.
Company Name- Cashier
City, State04/2015 - 01/2017
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Received large orders of new merchandise into the store.
  • Tagged clothes and placed price tags on items.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with Retail Manager to solve problems and handle customer concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Company Name- Shift Leader
City, State08/2013 - 05/2015
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Enforced company policies and regulations with employees.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Operated and sanitized kitchen and food preparation equipment.
  • Processed payments and counted change to complete transactions.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
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Resume Overview

School Attended

  • Cornerstone Christian School

Job Titles Held:

  • Flight Attendant
  • Cashier
  • Shift Leader

Degrees

  • High School Diploma

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