Flight Attendant Resume Example Company Name

Olivia

Benton

Professional Summary

Accomplished Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Creative Sales Associate well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Skills

Microsoft Word, Excel, PowerPoint and Internet
Typing
Answering the phone
Customer Service
Responsible
Prompt
Organizing

Safety
Emergency care
Crew coordination
Conflict Resolution
Company Policy Adherence
Sales expertise

Education

Cornerstone Christian SchoolCity06/2014High School Diploma

GPA: 3.8, ACT 25

Volunteer server at Union County Homeless Shelter

2011 Syracuse NY Mission Trip

2013 Ireland Mission Trip

Work History

Company Name- Flight Attendant
City, State03/2017 - Current

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Followed safety, passenger, and supply pre-flight checklists. Inspected interior of aircraft prior to, during, and after flights to check for proper stowing of emergency equipment.
Dealt with mechanical and passenger emergencies according to standards.
Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Completed flight logs, passenger action reports, and inventory paperwork with high attention to detail.
Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Worked with special needs and disabled customers to understand needs and provide attentive service.
Reassured and comforted passengers during turbulent flights and unavoidable delays.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Answered passengers' questions and provided solutions to issues arising during flights.
Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Attended departmental meetings, providing feedback to enhance future performance.

Company Name- Cashier
City, State04/2015 - 01/2017

Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Received large orders of new merchandise into the store.
Tagged clothes and placed price tags on items.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Worked closely with Retail Manager to solve problems and handle customer concerns.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Company Name- Shift Leader
City, State08/2013 - 05/2015

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Trained new employees and delegated daily tasks and responsibilities.
Maintained safe working environment by observing safety procedures, policies and regulations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Enforced company policies and regulations with employees.
Assisted counter staff in packing ready orders and distributing to customers.
Maintained clean, sanitized and well-organized food preparation zones.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Operated and sanitized kitchen and food preparation equipment.
Processed payments and counted change to complete transactions.
Greeted customers, offered assistance and provided knowledgeable support.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Resume Overview

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Flight Attendant Resume Example

Resume Score: 80%

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