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Flight Attendant Resume Example

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FLIGHT ATTENDANT
Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.

Flexible Flight Attendant fluent in [Language] and [Language]. Offering outstanding customer service skills and thrives in a team-centered environment. Looking to join a national airline in the role of flight attendant.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Adult AED and CPR
  • Public interaction
  • Emergency situations management
  • Company culture and values
  • Training and coaching
  • Administrative tasks
  • Conflict mediation
  • Supervision
  • MS Office
  • Clerical
Experience
Flight Attendant
Los Angeles, CAAmerican Airlines/Apr 2014 to Current
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Restocked and organized food, beverage and passenger items inventory.
  • Followed safety, passenger and supply pre-flight checklists.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Directed junior team members in proper duties and company regulations.
Manager
Pleasanton, CALove Culture Inc./Feb 2012 to Feb 2014
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Manager
Quezon City, MMHSBC Finance Corporation/Mar 2008 to Jan 2013
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
Manager
Tracy, CABarnes & Noble/Apr 2003 to Jul 2008
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Education and Training
Associate of Applied Science: Paralegal StudiesSan Joaquin Delta CollegeStockton, CA
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Resume Overview

Companies Worked For:

  • American Airlines
  • Love Culture Inc.
  • HSBC Finance Corporation
  • Barnes & Noble

School Attended

  • San Joaquin Delta College

Job Titles Held:

  • Flight Attendant
  • Manager
  • Customer Service Manager

Degrees

  • Associate of Applied Science : Paralegal Studies

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