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Flight Attendant Resume Example

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FLIGHT ATTENDANT
Summary

Experienced professional offering over Fourteen years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure, while providing exceptional customer service to travelers of all ages.

Skills
  • Adult AED and CPR
  • Public interaction
  • Emergency situations management
  • Conflict mediation
  • Customer service
Experience
Delta Airlines | San Francisco , CAFlight Attendant02/2011 - Current
  • Demonstrated and clearly explained safety and emergency procedures to passengers before takeoff.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Politely greeted incoming passengers and provided direction to seat locations, gate information, and onboard facilities as needed.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment, and proper galley items for each individual flight.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Served beverages and food items and provided key information about offerings to passengers during flights. While maintaining a clean and efficient work space.
  • Kept cabin neat, clean and professional in appearance.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Hyatt Regency | Phoenix, AZFront Desk Agent02/2010 - 08/2012
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Educated guests regarding important property information and directions to all areas of hotel, including coffee shop, business center, gift shop and restaurants.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Received all incoming calls and coordinated with other staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Computed guest billings and posted charges to room accounts.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Secured guest valuables in main safe or individual boxes.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Promoted loyalty by signing customers up for Hyatt rewards program and encouraged repeat stays through exceptional service.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Mesa Air Group Inc. | Phoenix, AZFlight Attendant10/2006 - 01/2010
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Kept cabin neat, clean and professional in appearance.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Restocked and organized food, beverage and passenger items inventory.
  • Directed junior team members in proper duties and company regulations.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Conducted periodic trips through cabin to monitor passenger comfort.
Education and Training
San Leandro High School | San Leandro, CAHigh School Diploma06/2006
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Resume Overview

Companies Worked For:

  • Delta Airlines
  • Hyatt Regency
  • Mesa Air Group Inc.

School Attended

  • San Leandro High School

Job Titles Held:

  • Flight Attendant
  • Front Desk Agent

Degrees

  • High School Diploma

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