Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier. Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Polished Flight Attendant offering over 6 years of employment in aviation industry. Focused, personable and fluent in Spanish and English. Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Caring and astute with proven ability assisting passengers with special needs. Over 7,000 flight hours in domestic and international routes. Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills.

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cleanliness and sanitation
  • Business travelers
  • Ramp service
  • Crew coordination
  • Preflight briefings
  • Training and Development
  • Conflict Resolution
  • Safety and compliance
  • Interpersonal communications
  • Food and beverage preparation
  • Aviation regulations
  • Emergency Response
  • Guest services
  • Hospitality service expertise
  • Company policy adherence
Work History
08/2014 to 10/2020 Flight Attendant Freight Runners Express | Manchester, NH,
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
11/2011 to 08/2014 Director of Operations Simplyinsured | Louisville, KY,
  • Enhanced operational efficiency and productivity by managing budgets and accounts.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Interacted well with donors and customers to build connections and nurture relationships.
  • Maintained cleanliness and organization in the workspace, working closely with employees to systemize tasks.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
11/2010 to 11/2011 Gate Agent Unifi | City, State,
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
Expected in 07/1986 BBA | Business Administration Cosumnes River College, Sacramento, CA GPA:

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Resume Overview

School Attended

  • Cosumnes River College

Job Titles Held:

  • Flight Attendant
  • Director of Operations
  • Gate Agent


  • BBA

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