flight attendant resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Forward thinking, reliable, detail oriented individual with outstanding customer service skills seeking a rewarding position. Passion for working with people and able to quickly learn. Customer service mindset as well as strong communication skills. High energy team player with a proven history of leadership, planning and problem solving. Establishes clear guidelines and enforces consistent policies to achieve important objectives. Excellent relationship building, multitasking and decision making skills.

  • Internet Savvy
  • Able to type 50wpm
  • Excellent communication
  • Customer service
  • Organization skills
  • Problem solving
  • Self-motivated
  • Team player
  • Public interaction
  • Company culture and values
  • Emergency situations management
  • Equipment oversight
  • Conflict mediation
  • Training and coaching
  • Leadership
  • Administrative tasks
  • Team oversight
  • Relationship building
  • Computer skills
  • Active listening
  • People skills
  • Planning
11/2017 to 07/2020
Flight Attendant Hawaiian Airlines Inc San Diego, CA,
  • Performed safety check of aircraft.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Kept cabin neat, clean and professional in appearance.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
04/2016 to 11/2017
Lead Cabin Agent/Driver Puc National San Fernando, CA,
  • Drived agents in DCL box truck & company van to designated aircrafts.
  • Lead agents in cleaning all assigned domestic & international aircrafts.
  • Ensured agents started & completed flights within fixed time constraints.
  • Trained & directed new cabin agents.
  • Greeted crew members, flight attendants and passengers in welcoming and friendly manner.
  • Performed visual inspection of aircraft to gather and return items lost or misplaced by passengers.
  • Conducted aircraft security inspection in compliance with government and corporate security standards.
  • Vacuumed and organized passenger seating area to reestablish ordered state.
  • Hauled and carried cleaning equipment to service and sanitize aircraft.
  • Restocked reading literature, food and other supplies.
  • Directed junior team members in proper duties and company regulations.
04/2012 to 11/2013
Teacher's Assistant Bumblebees Day Care City, STATE,
  • Took class attendance and maintained attendance records.
  • Assisted in observing/assessing children's progress and behavior.
  • Supported class instruction as per teacher requirements.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Monitored students in class, hallways and play area to supervise, enforce rules and support lead teacher.
08/2007 to 12/2010
College Aide/Front Desk Assistant New York City College Of Technology City, STATE,
  • Responded to verbal inquiries providing definitive and independent answers.
  • Filed, faxed and photocopied office correspondence and documents.
  • Provided assistance to students with Placement Office process.
  • Entered data into computer system via MS Access/Excel.
  • Answered busy multi-line phone, directed calls and scheduled appointments.
  • Sorted and distributed mail.
  • Maintained and updated files and records.
  • Delivered confidential documents within department.
  • Inputted sensitive student information into database.
Education and Training
Expected in to to
: Business Administration
Kingsborough Community College - Brooklyn, NY
Expected in 06/2006 to to
High School Diploma:
George Westinghouse High School - Brooklyn, NY

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Resume Overview

School Attended

  • Kingsborough Community College
  • George Westinghouse High School

Job Titles Held:

  • Flight Attendant
  • Lead Cabin Agent/Driver
  • Teacher's Assistant
  • College Aide/Front Desk Assistant


  • Some College (No Degree)
  • High School Diploma

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