Flight Attendant resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.

Professional and well-grounded office team member with superior clerical skills and industry expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating email, records and travel arrangements.

Meticulous EOC Coordinator experienced in Outlook, Excel and Microsoft Word. Ready to offer first-rate problem-solving, multitasking and time management abilities to dynamic new role with room for growth and professional advancement.

Successful experience as a Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.

  • FAA regulations
  • Public interaction
  • Emergency situations management
  • Adult AED and CPR
  • Conflict mediation
  • Company culture and values
  • Safety procedures
  • Communication and presentation
  • Maintaining status reports
  • Monitoring field personnel
  • Managing activities
  • Providing customer support
  • Inbound phone call management
  • Answering inbound calls
  • HIPAA and confidentiality
  • Expert communicator
  • Creating reports
05/2020 to Current
EOC - Coordinator Skywest Airlines Durango, CO,
  • Worked within company MedNet database to input, update and maintain candidate details.
  • Worked with precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
04/2014 to Current
Flight Attendant Genesis Health Group Silvis, Il & Davenport,
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Kept cabin neat, clean and professional in appearance.
  • Followed safety, passenger and supply pre-flight checklists.
  • Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
01/2010 to 03/2014
Data Entry Clerk Terratron Bloomington, MN,
  • Verified and updated account information in company computer system.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Obtained scanned records and uploaded into company databases.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
06/2007 to 02/2010
Event Coordinator Jbs Usa Sanford, NC,
  • Assessed events planning services and related costs.
  • Organized event logistics, such as scheduling, budget development and management, staffing and communicating with clients in regards to event needs.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Maintained close communication with clients to mitigate service issues.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Maintained good customer relationships by maintaining contact via email and conference calls.
  • Managed client correspondence, record tracking, conference and event logistics.
  • Attended and participated in industry events.
  • Communicated with clients to troubleshoot issues quickly and to their satisfaction.
  • Developed and retained strong customer rapport through proactive contact.
11/2005 to 06/2007
Customer Service Representative Logistics Health Incorporated City, STATE,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Worked with managers to develop service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Education and Training
Expected in 06/1979
High School Diploma:
Boulder High School - Boulder, CO,

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Resume Overview

School Attended

  • Boulder High School

Job Titles Held:

  • EOC - Coordinator
  • Flight Attendant
  • Data Entry Clerk
  • Event Coordinator
  • Customer Service Representative


  • High School Diploma

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