LiveCareer-Resume

flight attendant resume example with 5+ years of experience

Jessica Claire
Experienced in Customer Service.
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Successful and strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in Customer needs and problem solving issues with dedication to increasing productivity through close analysis of any tasks. Proven history of increasing customer satisfaction.

Skills
  • Verbal Communication
  • Product organization
  • Data management
  • Multitasking
  • Cash register operation
  • Payment processing
  • Liquor regulations and compliance
  • Credit and cash transactions
  • Conflict resolution
  • Emergency preparedness
  • People skills
  • Sales and Promotions
  • Stocking inventory
  • Troubleshooting malfunctioning equipment
  • Safety understanding
  • Effective customer upselling
  • ID verification
  • Safety regulations knowledge
  • Customer assistance
  • Product recommendations
  • Money Management
  • Team building
  • Workplace Efficiency
  • Food service standards
  • Opening and closing procedures
  • Flexible and adaptive
  • Customer Support
  • Staff training and motivation
  • Public interaction
  • Decision-making
  • Customer service
  • Adult and Child AED and CPR
  • FAA regulations
  • Conflict mediation
  • Equipment oversight
  • Administrative tasks
  • Safety procedures
  • Critical thinking
  • Emergency situations management
Experience
Flight Attendant, 08/2022 to Current
Bank Of America CorporationOxnard, CA,
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Airbus Qualified
Cashier/Customer Service , 06/2021 to 08/2022
Jo-Ann FabricsFlorence, KY,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Worked closely with front-end staff to assist customers.
  • Processed payments promptly for customers to exceed productivity standards.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used proven techniques to de-escalate angry customers during interactions.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained positive working relationship with fellow staff and management.
Cashier/Customer Service/Petcare, 05/2008 to 10/2011
PetmartCity, STATE,
  • Greeted customers and responded to informational requests.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Communicated positively with clients to understand and meet pets' unique needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Handled delegated tasks.
  • Used suggestive selling techniques to promote add-on sales.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
Education and Training
High School Diploma: , Expected in 05/2007 to Putnam City High School - Oklahoma City, OK
GPA:

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Resume Overview

School Attended

  • Putnam City High School

Job Titles Held:

  • Flight Attendant
  • Cashier/Customer Service
  • Cashier/Customer Service/Petcare

Degrees

  • High School Diploma

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