Flight Attendant Resume Example Endeavor Airlines D/B/A Delta Connection

FLIGHT ATTENDANT

Career Overview

Energetic, results-oriented team-player eager to bring strong Provider administrative skills to a national health care administrator in need of top-level support.

Core Strengths

Sharp problem solver
Strong organizational skills
Customer service expert
Active listening skills

Staff motivation
Microsoft Office proficiency
Meticulous attention to detail
Time management

Accomplishments

Exceeded corporate target for customer satisfaction for 36 months in a row.

Work Experience

Endeavor Airlines d/b/a Delta ConnectionFebruary 2011 to CurrentFlight Attendant
Minneapolis, MN

I have successfully completed annual recurrent training with a 90% score or above for each year of employment.
My attendance record is exceptional.
I have a rate of 100% customer satisfaction, 0 complaints.
Responsible for inspection of all emergency equipment for presence and readiness of use.
Effectively implement all instructions from the flight deck and follow appropriate emergency procedures.
Maintained certification with the Federal Aviation Administration by successfully completing annual recurrent training.
Prepare/serve in-flight beverages and snacks Ensure safety and comfort of all passengers.
I have provided exceptional customer service.

Verizon WirelessMay 2008 to February 2011Senior Customer Service Representative
Southfield, MI

I effectively assisted customers and responded to all incoming inquiries via an automated call distribution system (ACD) exceeding monthly and annual performance scores for 3 years consecutively.
I maintained an exceptional attendance record.
Investigate and resolve troubleshooting issues with the customer devices.
Authorize and process Certified like New Replacements through the Warranty Replacement Program.
Assist customers and respond to customer inquiries in a timely manner via an automated call distribution call (ACD) system.
Exceptional computer skills which enabled me to complete all appropriate documentation and data entry prior to ending each call.
Exceeded in actively marketing price plans, special add on features, equipment and accessories resulting in awards from multiple promotional competitions.
Successful decision making skills assisting customers with various options to prevent line disconnects.
Assigned team leadership role of providing assistance for new hires with questions during their first 90 days.

CityWorks, IncNovember 2000 to August 2007Executive Administrative Assistant
Canton, MI

My position required the ability to effectively work within a small sometimes faced paced environment of rapidly changing practices.
I provided administrative support to the President, along with other Office Management duties.
I was responsible for coordinating the day to day operational activities with the management team in the absence of the President, hiring of any office staff as needed and resolving daily challenges as they occur.
In an effort to reduce cost, I suggested that our general accountant not be replaced and assumed the responsibility of working under the direct supervision of our external accounting firm in preparing month end and annual financial reports Assist customers with resolving issues regarding operations and accounts payable.
Supervised the preparation and assembly of bid proposal packages for distribution to future customers.
Maintained the Presidents calendar, travel arrangements and performed clerical functions.
Demonstrated the ability to handled sensitive and confidential information.
Liaison for external IT contractor.
Performed general accounting activities.
Responsible for analysis of monthly accounts payable and accounts receivable reports.
Reconciled multiple bank statements monthly, identified and resolved any errors.
Under the direct supervision of the private contracted accounting firm, prepared and analyzed monthly financial statements, balance sheets, asset reports and revenue reports via Great Plains Solomon Software, FAS (Fixed Asset Software) before presentation to the President.
Developed model forms and spreadsheets needed for preparation of monthly financial closing procedures.
Successfully prepared all information for insurance audits, along with responding to and resolving any issues regarding the outcome of the audit.

Prudential Insurance Company of America Prudential Plus PPOJune 1989 to January 1994Senior Provider Relations Representative, Field Representative
Southfield, MI

I successfully organized and provided the training for multiple group orientation and educational classes for physicians and their office staff on the Prudential Plus (PPO) plan benefits and policies.
In addition, I was responsible for the development of the educational materials for group training classes, and I effectively coordinated and maintained all Provider Representatives schedules for site visits.
Completion of physician files for the credentialing process ensuring all documents and licenses were present, current and verified.
I was assigned to work directly with the Medical Director and Credentialing committee in the review process of physicians and providers.
Maintained excellent relationships with providers and their office staff.
Gathered and maintained physician and providers files for application of and recredentialing process.
Exceptional time management skills allowing me to successfully complete physician quarterly site visits within scheduled parameters.
Resolve problems with provide staff regarding claims, eligibility, benefits, financial reimbursement, and other plan issues.
Analyzed providers utilization processes for reporting directly to Medical Director.
Active role in the preparation for certification of the local office with NCQA (National Committee for Quality Assurance).

Educational Background

Western Michigan UniversityMedical Assistant CertificateKalamazoo, MI

Ross Medical Education CenterBachelor of Fine ArtsInterior Design - Degree not completed Organizations: Student Member American Society of Interior Design (ASID)

Tech Skills of Sacramento LLC, Sacramento CA Comp TIA A+ Training Certificate - Completed International Academy of Design and TechnologyTroy, MI

Bachelor of Science - Degree

Cass Technical High SchoolHigh School DiplomaDetroit, MI

Skills

A+, accounting, accountant, general accounting, accounts payable, accounts receivable, ACD, administrative support, assembly, balance sheets, benefits, clerical, closing, CA, customer satisfaction, customer service, data entry, decision making, documentation, features, financial, financial statements, forms, Great Plains, hiring, insurance, Interior Design, team leadership, Director, marketing, materials, office, Office Management, policies, processes, proposal, Quality Assurance, reporting, safety, Solomon, spreadsheets, supervision, time management, travel arrangements, troubleshooting

Resume Overview

Companies Worked For:

Endeavor Airlines d/b/a Delta Connection
Verizon Wireless
CityWorks, Inc
Prudential Insurance Company of America Prudential Plus PPO

School Attended

Western Michigan University
Ross Medical Education Center
Cass Technical High School

Job Titles Held:

Flight Attendant
Senior Customer Service Representative
Executive Administrative Assistant
Senior Provider Relations Representative, Field Representative

Degrees

Medical Assistant Certificate
Bachelor of Fine Arts
Tech Skills of Sacramento LLC, Sacramento CA Comp TIA A+ Training Certificate - Completed International Academy of Design and Technology
Bachelor of Science - Degree
High School Diploma

Flight Attendant Resume Example

Resume Score: 100%

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