Flight Attendant Resume Example
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FLIGHT ATTENDANT
Professional Summary
Welcoming, bilingual Flight Attendant with a wealth of expertise in the airline industry. Energetic with dynamic customer service skills, personable and dedicated to team-driven environment. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.
Work History
Flight Attendant, 05/2017 to 03/2020Endeavour Air - Jamaica , NY
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Ticket Counter Agent, 07/2017 to 05/2018Tria Restaurant - Woodbury , MN
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved Passenger problems, improved operations and provided exceptional client support.
- Utilized Altea Airline software to input all key data into airline database system.
- Informed clients of essential travel information, such as travel times, transportation connections,medical and visa requirements to facilitate quality service.
- Provided ahigh level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Prepared customer invoices, accept payments and process refund and cancellation requests.
Front Desk Agent, 03/2012 to 04/2017Aimbridge Hospitality - Pocatello , ID
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately.
- Maintained transaction security by verifying payment cards against identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
House Person, 02/2005 to 03/2012MGM Grand Hotel & Casino - City , STATE
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction.
- Assembled complimentary gift baskets and champagne to greet new guests at arrival.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Quickly responded to requests from patrons delivery of items, which boosted satisfaction.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Education
Associate of Applied Science, Telecommunications Technitcian
Osvaldo Herrera - City
- Telecommunications knowledge
- Network operations
- Telecommunications technologies
- Audiovisual maintenance
- Provisioning
- Telecommunications systems engineering
- Technical understanding
- Functional and technical skills
Skills
- Brand Promotion
- Airline Operations
- Training and Development
- Conflict Resolution
- Preflight briefings
- Emergency care
- Cleanliness and sanitation
- Aviation regulations
- Guest services
- Safety and compliance
- Infant AED and CPR
- Food and beverage preparation
- Hospitality service expertise
- Sales expertise
- Emergency Response
- Schedule Management
- Networking
- Relationship Management
- Reservations
- Interpersonal communications
- First Aid/CPR
- Customer service
- Problem resolution
- Communications
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Resume Overview
School Attended
- Osvaldo Herrera
Job Titles Held:
- Flight Attendant
- Ticket Counter Agent
- Front Desk Agent
- House Person
Degrees
- Associate of Applied Science , Telecommunications Technitcian
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