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Flight Attendant Resume Example

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FLIGHT ATTENDANT
Professional Summary

Welcoming, bilingual Flight Attendant with a wealth of expertise in the airline industry. Energetic with dynamic customer service skills, personable and dedicated to team-driven environment. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.

Work History
Flight Attendant, 05/2017 to 03/2020OSM Aviation / Norwegian Air Shuttle - Fort Lauderdale, FL
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Ticket Counter Agent, 07/2017 to 05/2018Aviation Port Services - New York, NY
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved Passenger problems, improved operations and provided exceptional client support.
  • Utilized Altea Airline software to input all key data into airline database system.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided ahigh level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accept payments and process refund and cancellation requests.
Front Desk Agent, 03/2012 to 04/2017MGM Grand Hotel & Casino - Las Vegas, NV
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately.
  • Maintained transaction security by verifying payment cards against identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
House Person, 02/2005 to 03/2012MGM Grand Hotel & Casino - Las Vegas, NV
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction.
  • Assembled complimentary gift baskets and champagne to greet new guests at arrival.
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Quickly responded to requests from patrons delivery of items, which boosted satisfaction.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Education
Associate of Applied Science, Telecommunications Technitcian
Osvaldo Herrera - Havana, Cuba
  • Telecommunications knowledge
  • Network operations
  • Telecommunications technologies
  • Audiovisual maintenance
  • Provisioning
  • Telecommunications systems engineering
  • Technical understanding
  • Functional and technical skills
Skills
  • Brand Promotion
  • Airline Operations
  • Training and Development
  • Conflict Resolution
  • Preflight briefings
  • Emergency care
  • Cleanliness and sanitation
  • Aviation regulations
  • Guest services
  • Safety and compliance
  • Infant AED and CPR
  • Food and beverage preparation
  • Hospitality service expertise
  • Sales expertise
  • Emergency Response
  • Schedule Management
  • Networking
  • Relationship Management
  • Reservations
  • Interpersonal communications
  • First Aid/CPR
  • Customer service
  • Problem resolution
  • Communications
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Resume Overview

Companies Worked For:

  • OSM Aviation / Norwegian Air Shuttle
  • Aviation Port Services
  • MGM Grand Hotel & Casino

School Attended

  • Osvaldo Herrera

Job Titles Held:

  • Flight Attendant
  • Ticket Counter Agent
  • Front Desk Agent
  • House Person

Degrees

  • Associate of Applied Science , Telecommunications Technitcian

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