LiveCareer-Resume

flight attendant resume example with 19+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Trustworthy Flight Attendant with wealth of experience in airline industry. Offers dynamic work ethic and motivated, service-driven personality. Hoping to join top carrier as part of cohesive crew. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member. Customer-focused Flight Attendant dedicated to providing top-notch in-fight service. Talented at setting passengers at ease by responding to questions and concerns . Customer-oriented Flight Attendant with exceptional safety skills. Highly skilled at diffusing volatile situations. Pursuing flight crew role with well-established airline. Flexible Flight Attendant fluent in multiple languages and offering outstanding customer service skills. Thrives in team-centered environment. Looking to join national airline in Flight Attendant role. Personable flight attendant offering more than 20 years of employment in aviation. Driven and compassionate. Experienced professional offers over 20 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.

Skills
  • FAA regulations
  • Company culture and values
  • Adult AED and CPR
  • Emergency situations management
  • Public interaction
Experience
09/2011 to Current Flight Attendant Alaska Airlines | Billings, MT,
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Kept cabin neat, clean and professional in appearance.
  • Directed junior team members in proper duties and company regulations.
  • Restocked and organized food, beverage and passenger items inventory.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
  • Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
  • Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
  • Held employees responsible for fulfilling required duties and tasks during designated shifts.
  • Answered clients' questions and promptly addressed concerns.
  • Verified required equipment and related maintenance, sending parts out for service to resolve complex issues.
  • Managed employees by checking proper uniform attire and use of safety equipment.
09/2004 to 08/2011 Lead Flight Attendant International Bancshares Corp | Oklahoma City, OK,
  • Promoted passenger and crew safety by complying with airline and federal aviation regulations.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Followed safety, passenger and supply pre-flight checklists.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Kept cabin neat, clean and professional in appearance.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Directed junior team members in proper duties and company regulations.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
12/2001 to 08/2004 Customer Service Representative AirTran Airways | City, STATE,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with supervisor to develop customer service improvement initiatives.
Education and Training
Expected in 06/1996 to to Associate of Arts | Business Management Ohio State University, Columbus, OH GPA:

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Resume Overview

School Attended

  • Ohio State University

Job Titles Held:

  • Flight Attendant
  • Lead Flight Attendant
  • Customer Service Representative

Degrees

  • Associate of Arts

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