LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Seeking a position at Lowes where I can continue to apply my customer service skills.

Skills
  • Public interaction
  • Adult AED and CPR
  • FAA regulations
  • Company culture and values
  • Emergency situations management
  • Brand promotion
  • Team oversight
Experience
Flight Attendant, 01/2014 to Current
Allegiant AirSanford, FL,
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Kept cabin neat, clean and professional in appearance.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Directed junior team members in proper duties and company regulations.
Assistant Manager, 08/2011 to 01/2020
Firehouse SubsButler, PA,
  • Planned and prepared workflow schedules, delegating tasks for 12-member team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Flight Attendant, 02/2008 to 12/2010
Allegiant AirMesa, AZ,
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Kept cabin neat, clean and professional in appearance.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Directed junior team members in proper duties and company regulations.
Education and Training
Bachelor of Science: Psychology, Expected in
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Flight Attendant
  • Assistant Manager
  • Flight Attendant

Degrees

  • Bachelor of Science

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