LiveCareer-Resume

flight attendant resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Flexible Flight Attendant fluent in Italian and Spanish. Offering outstanding customer service skills and thrives in a team-centered environment.

Looking to join a national airline in the role of flight attendant. Customer-focused Flight Attendant dedicated to providing top-notch in-fight service. Talented at setting passengers at ease by responding to questions and concerns as well as good customer services. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Poised and astute with dedicated compassion to offer assistance to special needs individuals. Seeking the opportunity to join US-based airline as flight crew member.

Skills
  • Public interaction
  • Emergency situations management
  • Adult AED and CPR
  • Brand promotion
  • FAA regulations
  • Leadership
  • Team building
  • First Aid/CPR
  • Customer service
  • Team management
  • Planning and coordination
Experience
Flight Attendant, 08/1999 - Current
Amentum Fort Shafter, HI,
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Kept cabin neat, clean and professional in appearance.
  • Restocked and organized food, beverage and passenger items inventory.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Flight Operations Supervisor, 07/2000 - 09/2006
Enchantment Resort Sedona, AZ,
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
  • Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with flight crews during boarding and deplaning situations, handling such tasks as conducting research, fielding phone calls and using contracts and communications among departments from maintenance to agents crew and flight crews
Concierge Supervisor, 02/1998 - 08/1999
Crowne Plaza Hotel Orlando City, STATE,
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Head Swim Coach/Instructor Coordinator, 08/1991 - 08/1999
Fort Lauderdale Swim Team City, STATE,
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Reviewed game tapes of competitor matches to understand strategies and plan approaches.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Created and implemented course agenda, lesson plans and activities to meet course objectives.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
Education and Training
Associate of Arts: Human Resources Management, Expected in 12/2003
-
Valencia College - Orlando, FL
GPA:
Status -
BBA: Business Administration And Management, Expected in
-
University of Houston - Downtown - Houston, TX
GPA:
Status -
Accomplishments
  • Provided every passenger with exceptional service and ensured that issues were quickly resolved, resulting in an above-average performance rating.
  • Handled additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.

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Resume Overview

School Attended

  • Valencia College
  • University of Houston - Downtown

Job Titles Held:

  • Flight Attendant
  • Flight Operations Supervisor
  • Concierge Supervisor
  • Head Swim Coach/Instructor Coordinator

Degrees

  • Associate of Arts
  • BBA

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