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Flight Attendant Resume Example

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FLIGHT ATTENDANT
Professional Summary

Polished Flight Attendant offering over 22 years of employment in aviation industry. Focused, personable and fluent in Spanish. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 22 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills. Welcoming, bilingual Flight Attendant with exceptional hospitality skills. Caring and astute with proven ability assisting passengers with special needs. Over thousands and thousands of flight hours in domestic and international routes. Flight attendant with over 22 years of successful experience in costumer service. Recognized consistently for performance excellence and contributions to success in airline industry. Strengths in customer service and first aid backed by training in inflight. Polished Flight Attendant offering over 22 years of employment in aviation industry. Focused, personable and fluent in Spanish. . Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Accomplished Flight Attendant offering over 22 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic flight attendant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service. Motivated to learn, grow and excel in customer service. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Crew coordination
  • Preflight briefings
  • Cleanliness and sanitation
  • Infant AED and CPR
  • Guest services
  • Interpersonal communications
  • Verbal and written communication
  • Public speaking
  • Emergency Response
  • Safety and compliance
  • Food and beverage preparation
  • Hospitality service expertise
Work History
Flight Attendant, 02/1999 to Current
United Airlines – Newark, NJ
  • Relayed updates and information to passengers after confirming key details with pilot, flight attendants and customer service representative.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through customer service representative
  • Promoted safety, comfort and welfare of passengers.
  • Increased customer satisfaction by making sure passengers feel comfortable and safe.
  • Drove operational improvements which resulted in savings and improved pr Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Relayed updates and information to passengers after confirming key details with pilot and costumer representative.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through offering information often.
  • Relayed updates and information to passengers after confirming key details with pilot and rest of the crew.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with customers to understand needs and provide service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving issues.
Customer Service Representative, 02/1998 to 02/1999
Continental Airlines – Newark, NJ
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information to customers regarding Continental Airlines charge card and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
ICU/CCU Unit Clerk, 03/1990 to 11/1997
Passaic General Hospital – Passaic, NJ, NJ
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
  • Coordinated diagnostic tests, including collection of samples and transportation to scanning rooms.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Answered multi-line telephone system, provided information and directed calls.
  • Arranged discharges and patient transportations.
  • Prepared admissions charts and scanned records.
  • Charted vital signs and added telemetry strips to charts.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Answered phone calls and messages for 15-physicians medical facility, scheduling appointments and handling patient inquiries.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed master calendar and scheduled appointments for 25 providers based on optimal patient loads and clinician availability.
Education
High School Diploma: 06/1990
Passaic High School - Passaic, NJ
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Resume Overview

Companies Worked For:

  • United Airlines
  • Continental Airlines
  • Passaic General Hospital

School Attended

  • Passaic High School

Job Titles Held:

  • Flight Attendant
  • Customer Service Representative
  • ICU/CCU Unit Clerk

Degrees

  • High School Diploma : 06/1990

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