Flight Attendant Resume Example American Airlines

FLIGHT ATTENDANT

Summary

Experienced professional offering over five years working in airline industry and over 10 years working fore the USAF. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers.

Skills

Public interaction
Brand promotion
Equipment oversight
Marketing
Conflict mediation
Safety procedures

Customer service
Problem resolution
Organization
Planning and coordination
Operational improvement

Experience

American Airlines | Las Vegas, NVFlight Attendant03/2019 - Current

Followed safety, passenger and supply pre-flight checklists.
Directed junior team members in proper duties and company regulations.
Dealt with mechanical and passenger emergencies according to standards.
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
Kept cabin neat, clean and professional in appearance.
Offered answers to passengers' questions and resolved issues that arose during flights.
Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Ensured that prompt communications were distributed between the flight deck and the cabin crew.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Served beverages and food items and provided key information about offerings to passengers during flights.
Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
Handed out headphones, blankets and other items to passengers as requested.
Helped guests locate seats and stow luggage in the appropriate locations.
Restocked and organized food, beverage and passenger items inventory.

United States Air Force | Hurlburt Field, FLIntelligence Analyst06/2008 - 08/2019

Prepared briefs and intelligence presentations for aviators and ground crew.
Contributed to the development of intelligence operations (IO) doctrine and policy.
Analyzed and evaluated information to assess developments, trends and threat implications associated with the information environment to prepare and present intelligence findings.
Checked the clearances and eligibility of more than 600 personnel each year.
Developed and distributed intelligence products focused on field operations.
Collected, reviewed and processed intelligence information for senior personnel.
Gathered details about the enemy, including notable strengths, troop movements and group activities.
Conducted root cause analysis to formulate countermeasures to business missteps and improve operations.

Frontier Airlines | Philadelphia, PAFlight Attendant05/2017 - 01/2019

Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Ensured that prompt communications were distributed between the flight deck and the cabin crew.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Served beverages and food items and provided key information about offerings to passengers during flights.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
Handed out headphones, blankets and other items to passengers as requested.
Helped guests locate seats and stow luggage in the appropriate locations.
Restocked and organized food, beverage and passenger items inventory.
Offered answers to passengers' questions and resolved issues that arose during flights.
Kept cabin neat, clean and professional in appearance.
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Dealt with mechanical and passenger emergencies according to standards.
Followed safety, passenger and supply pre-flight checklists.

Education and Training

American Public University System | Charles Town, WVBachelor of Arts in Intelligence Studies

Resume Overview

Companies Worked For:

American Airlines
United States Air Force
Frontier Airlines

School Attended

American Public University System

Job Titles Held:

Flight Attendant
Intelligence Analyst

Degrees

Bachelor of Arts in Intelligence Studies

Flight Attendant Resume Example

Resume Score: 80%

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